21st Century Manager - Core Skills for the new Millennium
Today’s workforce exists in a perfect storm of change. At one end of the spectrum, where people are trying to join the workforce, there exists a significant, distressing skills gap. At the other end of the spectrum, we have educated knowledge workers who came of age in the last few decades of the 20th century. Middle managers once valued for overseeing steady, slowly-evolving corporate bureaucracies are now faced with increasingly irrelevance in a globally connected marketplace characterised by rapid change. Reinvention in the face of fast continuous change and complexity requires a different breed of manager.
This series is designed to equip managers with the requisite survival skills for the 21st Century. The future workplace will increasingly focus on the performance of people as a core organisational asset. 21st Century Managers will need to respond to changing times with a changing mindset which creates work environments where talented teams, not just talented individuals, can flourish. This will demand skills in the realm of psychology and cognitive science which include:
- Be “relationship managers” who constantly manage shifting groups of workers under flexible work arrangements
- Exhibit advanced communication skills in active listening, information sharing and resolving problematic behaviours
- Influence behaviour through motivation
- Possess emotional stamina, tolerance for ambiguity, self-awareness and self-leadership
- Subscribe to personal ethical principles and conduct
- Understand and manage diversity
The 21st Century Manager series is comprised of 6 units that address core management competencies:
Each workshop embodies adult learning and development principles. The content is evidence based and the training goes beyond the development of knowledge to encourage meaningful, measurable behaviour change. For a formal training intervention to result in good learning outcomes it must be supported by opportunities to apply or incorporate the new skills/knowledge in situ with appropriate support and coaching from others. The workshops in the series invite participants to actively engage in learning through action planning, questioning, self-analysis and real-world application examples that are then taken back to the workplace for implementation.
The programs presented are aligned to public sector competencies and reflect the changing nature of government. You can register for the entire series (6 workshops) and receive a 10% discount or register for individual sessions that meet your immediate needs. On completion of the series you will receive a certificate of participation, signed by IPAA SA President and Commissioner for Public Sector Employment, Erma Ranieri, for your CV.
Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, Managing Director, Human Psychology
Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical and coaching work. She has lead large teams, advised CEOs and Boards on strategic issues and routinely provides consulting advice to client organisations on human resources, industrial relations and operational matters.
Samantha has worked with employees and executives across a range of issues including career enhancement, skills development, management of difficult organisational issues and building personal effectiveness and efficiency. Samantha is an experienced and engaging trainer, having designed and delivered training programs for organisations such as Department of Correctional Services, Families SA, CPA, KPMG, Adelaide University and Alfred James Funerals. As a clinical psychologist, she is able to combine scientific theory with ‘real-life’ practical examples to make training delivery more relevant and interesting for participants.