“The single biggest problem in communication is the illusion that it has taken place.”

- George Bernard Shaw

This workshop examines the facets of excellent communication and presents the communication skills and techniques (verbal and non-verbal) required by good leaders, including presentation skills, running effective meetings, the barriers to communication (individually, within teams and organisationally), gender differences in communication, assertiveness skills, and self-knowledge tools to understand the impact of personality on communication style.


  • What is communication?
  • Verbal and non-verbal skills
  • High impact presentation skills
  • Barriers to effective communication
  • Gender differences in communication at work
  • Assertiveness skills
  • Self-assessment of personality style and impact on communication
  • Breaking down internal and external barriers to implement these skills in the workplace


  • Understand the principles of effective communication
  • Identify your own communication strengths and areas for improvement
  • Understand barriers to effective communication
  • Improve your assertiveness, confidence and presentation skills

Benefits to you

  • Understanding of effective communication principles and techniques
  • Understanding what tends to go wrong with communication at work and why
  • Build your personal impact as a manager
  • Be more confident in being assertive, presenting and communicating across diverse employee groups and communication channels

Benefits to your Department

  • Enhanced managerial and team performance
  • Reduce risk of conflict from misunderstandings and poor communication



First Line Manager Common (ASO3 – ASO5)

Middle Manager Core (ASO6 – ASO8)


Wednesday 30 May 2018
Thursday 18 October 2018


IPAA SA, Level 6, 12 Pirie Street, Adelaide, SA


9:00 am – 12.30 pm (Registration from 8:45)

Facilitator: Samantha Young
Price: Professional Member: $260
  State Government Member: $295
  Corporate Member: $305
  Non-Member: $325
Includes: Refreshments, morning tea, a comprehensive workbook and certificate of participation
Program: Here

Wednesday 30 May


Thursday 18 October