• The core elements of conflict
  • The causes and dynamics of conflict
  • The different conflict styles
  • Conflict Management and Conflict Transformation Skills
  • Dealing with difficult people
  • Effective communication
  • Managing high emotions of others and self
  • Standing up for oneself in a respectful way.


  • Understand the core elements and dynamics of conflict
  • Understand what makes people tick in conflict, including you
  • Identify different conflicts styles, including your own
  • Develop skills to have meaningful conversations even if you disagree with one another
  • Develop strategies to avoid escalation of conflicts, de-escalate and resolve conflict

Who Should Attend

This course will be of greatest benefit for people working in diverse or small teams that strongly depend on internal collaboration and people working with a different range of clients and stakeholders.

Benefits to You and Your Organisation

You will improve your techniques to manage conflicts effectively, learn how to create win-win situations build mutual understanding and common ground, acknowledging existing needs, all to calm down existing high conflict and avoid escalation of emerging conflict.

Managing conflicts efficiently increases the overall productivity of your organisation, boosts staff moral and engagement and prevents high turnover of staff.

This course is also available face-to-face here.

Learn about our speakers

Thilan Legierse

Meadiator, Leadership & Team Coach
Thilan Legierse

Thilan Legierse is an accredited mediator and executive coach with a Master of Law from the University of Amsterdam. She started her career as a barrister and subsequently worked for 12 years for the United Nations on War Crimes and Human Rights. In South Australia, before founding her consultancy Win-Win Matters, she worked as a government investigator, a senior Project Officer for Multicultural SA and an HR Manager for the Department for Education. She has mediated hundreds of workplace conflicts and trained more than a thousand people on communication, conflict resolution and leadership skills. She is the author of the book ‘Dealing with Conflict at Work’.

Register interest in this training


1 full day
9am - 4:30pm

Competency framework
First Line Manager Common(ASO2-ASO5)
Middle Manager Core(ASO6-ASO8)
Next-EXEC/Manager (ASO7-ASO8)

Digital Workbook and Resources

Online (via Cisco Webex)

Personal Member $460
State Government Employee Member $495
Corporate Member $505
Non-Member $575

This course is also available for in-agency delivery. Contact us for further information.

  • “When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”


  • “I have recommended this workshop to all staff in my working group.”


  • “Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”


  • “I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”