• Workflow management.
  • Problem solving.
  • Decision making.
  • Work-life balance.
  • Understand how to manage workloads.
  • Develop skills in analysis and decision making.
  • Access and apply workload management tools and techniques.
  • Develop confidence as a manager and learn how to get the most out your team.
Who Should Attend

People who are coming to grips with leading a team and managing others for the first time, as well as new team leaders.

Benefits to You and Your Organisation
  • Focusing on getting balance between expectations and reality.
  • Networking with people in similar roles in the SA public sector.
  • Expert input, skills development and access to strategies, tools and tips.
  • Better identification and management of work priorities.

This course is also available face-to-face here.

Learn about our speakers

Rob Hall

Learning Facilitator and Accredited Coach
Centre for People Development

- Highly developed organisational skills
- Small and large group facilitation, training and consultation
- Flexible, energetic and attuned to client needs
- Creative problem solving with a focus on local needs
- Project Management
- Goal setting and strategic planning
- Human Resource management
- Change leader focussed on empowerment, engaging processes and organisational role development

- NLP Certified Practitioner
- Accredited Coach
- Master of Education
- Franklin Covey Signature Program – The 7 Habits of Highly Effective People
- Peer Support Program – Certified Instructor
- Highly Performing Organisations Certificate
- Langford Quality Improvement Course Certificate

Cheryll Hill

Inspiring exceptional leadership
Centre for People Development

- Internationally Accredited Leadership Master Coach
- Change management specialist
- Performance Management specialist
- Leading change through motivating, empowering and challenging individuals and groups
- Strategic planning
- Coaching, consulting, training and group facilitation
- Creative problem solving for complex issues
- Stakeholder Engagement and Consultation
- Training and public speaking skills in small and large group settings
- Human resource management
- Flexibility, high level energy and lateral thinking
- Fostering collaborative approaches with stakeholders in the development of focused solutions to local problems

- Certified Master Coach, Behavioural Coaching Institute (USA)
- Diploma of Teaching
- Certificate IV Training and Assessment
- Diploma of Management
- Diploma Project Management
- Leading and Managing Change certification
- Working with Difficult People certification

Register interest in this training


2 half-days,
9:00am - 12:30pm

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO5-ASO6)

Digital workbook and resources

Online via Cisco Webex

Personal Member $460
State Government Employee Member $495
Corporate Member $505
Non-member $575

This course is part of the New and Emerging Manager Series (Online). Register for the full series and save up to 15% on the full price of each course.

As well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:

  •     Leading and Developing an Effective Team
  •     Providing Performance Feedback
  •     Leading and Managing Change
  •     Managing Workloads

  • “I will be able to apply more appropriate skills to managing up”


    SA Health

  • “[The most positive aspects of the unit was] the ability for the trainers to demonstrate suggestions and not just read the slides.”