• Identifying ‘problematic performers’.
  • Justifying the performance conversation.
  • Setting up systems of communication with relevant stakeholders.
  • Identifying problematic behaviours & why these need to change.
  • Structure of the difficult conversation.
  • Managing issues related to mental health, difficult personality traits.
  • Identifying core skills, personality characteristics and behaviours in competent employees.
  • Finding tasks/roles which allow the individual to develop their potential.


  • Confidently run a performance development conversation.
  • Identify areas for development in competent workers.
  • Identify areas for improvement in under-performers.
  • Improve planning and communication skills for difficult conversations.
  • Develop awareness of your leadership strengths.
  • Devise a plan of action to improve areas for development.
  • Have a plan on how to implement these new skills in your leadership role.

Who Should Attend

Managers, leaders and HR professionals.

Benefits to You and Your Organisation

  • Improved performance and engagement.
  • Provides leaders with practical skills and a plan to implement these in the workplace.
  • Return on investment in mental health initiatives in organisations has been estimated to be $2.30 for every $1 invested.

Learn about our speakers

Luke Broomhall


Registered Psychologist with a background in forensic psychology and organisational consulting. Luke provides expert medico-legal reports and testimony in criminal matters and has given evidence in all levels of court South Australia. As a Forensic Psychologist he has worked in the areas of deviant sexual behaviours, violence & aggression, fraud, substance abuse and personality disorders.

Over 15 years, practical experience in Workers Compensation, Employee Assistance Program delivery, Critical Incident Management and Forensic Psychology (particularly personality disorders) has combined to provide Luke with powerful insight into human behaviour in the workplace. Luke has written and delivers workshops aimed at improving the confidence and skills of any leader who manages staff. Managing challenging behaviours, improving employee wellbeing, understanding mental health and preventing burnout all impact on improving workplace performance and productivity.

Register interest in this training


1 half day 9:00am-12:30pm (8:45am registration)

Competency framework
First Line Manager Common (AS02-AS05)
Middle Manager Core (AS06-AS08)

Workbook, resources, morning tea and refreshments

IPAA SA Level 6, 12 Pirie Street, Adelaide SA 5000
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Professional Member $315
State Government Employee Member $350
Corporate Member $360
Non-Member $395

This course can also be delivered online or in-agency. Contact us for alternate delivery style options.

  • "Really interesting scenarios. The presenter had a wealth of knowledge that was useful when relating scenarios back to real life situations."

    SA State Government

  • "I will now approach staff who require performance review in a different way. The speaker gave good advice on how to praise staff who are over achieving."

    SA State Government

  • " Loved the course. I enjoyed the discussions."


    SA Health

  • "In future I will think about structuring conversations with staff in format discussed, consider personalities and how people view things differently, consider how I can develop high achievers through character strengths."

    SA State Government