• Understanding your ‘market’, also known as ‘who you are talking to’.
  • Recognising hot and cold buttons in others.
  • Assembling your argument.
  • Shaping and delivering your ‘pitch’.
  • Dealing with resistance.
  • Preparing for the future.
  • You will have a better understand the motivators of your key audience;
  • Be able to deliver a compelling message to others.
  • Learn techniques to present new ideas and concepts.
  • Positively deal with resistance and reluctance.
  • Learn techniques of change management to help you bring about change while protecting valuable relationships.
Who Should Attend

This course will be of greatest benefit for those who are managing staff, having to manage up or deal with key stakeholders.

Benefits to You and Your Organisation

Those who attend will be better able to package and present their ideas and concepts and in so doing facilitate change and greater understanding. Your agency/department will benefit through your ability to persuade and influence others so that they have a clearer understanding of your communication. They will also benefit from your increased ability to manage change.

This course is also available in a face-to-face format.

Learn about our speakers

Scott Way

BDO Industrial & Organisational Psychology (SA) Pty Ltd

Scott is the founder and director of BDO Industrial & Organisational Psychology. He is a registered Organisational Psychologist with over thirty years consulting experience throughout Australia, Asia & New Zealand.

During this time, he assisted over 300 organisations and provided training and development to over 10,000 managers and employees, and over his involvement with IPAA he has supported over 500 workshop participants.

He has previously held senior positions within the automotive and mining industries, as well as the Australian Public Service.

Qualifications & Memberships
• Bachelor of Arts (Psychology)
• Graduate Diploma In Applied Psychology
• Master of Business Administration
• Member of the Australian Psychological Society
• Chartered Member of Australian Human Resources Institute
• Member of the Australian College of Organisational Psychologists
• PBA Approved Supervisor
• Registered Psychologist

Scott is an experienced consultant and is currently involved in organisation enhancement activities in a number of public and private sector organisations. His areas of expertise include;
• Organisation review and development
• Staff, manager and leader development
• Team building
• Strategic & Business Planning
• Targeted Training

Register interest in this training


1 half day
9:00am-12:30pm (8:45am registration)

Competency framework
Middle Manager Core (ASO6-ASO8)

Digital Workbook and Resources

Online via Cisco Webex

Personal Member $260
State Government Employee Member $295
Corporate Member $305
Non-member $325

This course is part of the Emerging Executive Development Series. Register for the full series and save up to 10%.

The Emerging Executive Development Series is comprised of 8 half-day units focused on providing public sector leaders with practical tools to apply in their workplace to enhance performance and productivity. Topics include:

  • Building a Constructive Culture
  • Responding to Turbulence
  • Team Power
  • Doing More with Less
  • Emotional Intelligence and Beyond
  • Understanding Lean Thinking
  • Positive Influencing Skills
  • Adaptive Leadership in the Public Sector

  • “I wish I had done this ages ago. Everyone in management should do this course.”


  • “It actually gave me new strategies rather than just confirming what I basically already knew.”


  • “I will apply the model/ persuasion tips to influence changes in legislation, and stakeholders in meetings.”