• How individual performance contributes and why it needs to be managed.
  • Giving and receiving feedback.
  • Tackling poor performance.


  • Understand the importance of performance feedback.
  • Develop skills and techniques for giving and receiving feedback.
  • Develop confidence as managers of performance.

Who Should Attend

People who are coming to grips with leading a team and managing others for the first time, as well as new team leaders.

Benefits to You and Your Organisation

  • Focusing on what is important for you as a new manager.
  • Networking with people in similar roles in the SA public sector.
  • Expert input, skills development and access to strategies, tools and tips.
  • Increased confidence for managers in addressing performance.

This course is also available face-to-face here.


2 half days,
9:00am - 12:30pm

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO5-ASO6)

Digital workbook and resources

Online via Cisco Webex

Personal Member $460
State Government Employee Member $495
Corporate Member $505
Non-member $575

This course is also available for in-agency delivery. Contact us for further information.

This course is part of the New and Emerging Manager Series (online). Register for the full series and save up to 15% on the full price of each course.

As well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:

  •     Leading and Developing an Effective Team
  •     Providing Performance Feedback
  •     Leading and Managing Change
  •     Managing Workloads

  • “I will approach feedback conversations with greater awareness of how the information is being received and how to structure it to be as meaningful as possible.”


  • “The workshop provided lots of opportunity for discussions with other participants - along with tips and guidance from facilitators - led to deeper thinking about personal experiences.”