Lean Six Sigma – Yellow Belt

Content

Six Sigma is a structured method for improving service quality by reducing variation and error in business processes. Lean focuses on removing waste, streamlining work and delivering value quickly and efficiently.

In this course, you will look at:

• What is Lean Six Sigma and why it matters
• The DMAIC framework (Define, Measure, Analyse, Improve, Control)
• Process thinking – every service is a process
• Process mapping
• Cause and effect analysis

Outcomes

• Be able to identify where processes and workflows are underperforming
• Understand how to best respond to organisational threats and opportunities
• Apply the DMAIC cycle to improvement projects
• Recognise and reduce common types of waste (e.g. rework, delays, overprocessing)

Who Should Attend

• Policy, service delivery and operations teams
• Team leaders and project staff
• Those involved in business improvement, reform or transformation

Benefits to You and Your Organisation 

• Participants will be equipped with tools to increase agency performance through efficiency
• Build a culture of continuous improvement that supports service quality and public value