Practical Mediation Skills for Managers and HR Professionals

Is this course right for you?

This course is designed for leaders, supervisors, managers and HR professionals who are involved in managing people, advising clients, supporting teams or helping resolve workplace issues.

It may be right for you if you:

• Manage or supervise staff
• Support teams through conflict or difficult conversations
• Work in HR, people management or advisory roles
• Need practical tools to mediate workplace disputes
• Want to build confidence in guiding people through conflict
• Work across commercial, government, non-profit or community sectors

What you’ll explore

This course focuses on the practical skills, principles and process needed to mediate and resolve conflict effectively in the workplace.

• Understanding the core of conflict
• The principles of mediation
• The role of the mediator
• Essential mediation skills
• The mediation process

Benefits to You and Your Organisation

• Gain insight into the core elements and dynamics of conflict
• Discern when mediation is a viable option
• Learn how to coach individuals through conflict
• Develop key skills to mediate and resolve staff conflicts
• Acquire a step-by-step framework to guide people through the mediation process
• Defuse tense workplace situations before they escalate
• Support organisational productivity, wellbeing and staff morale

Should Attend

This course is aimed at emerging and experienced leaders, supervisors, managers and HR professionals involved in advising clients, managing staff, or facilitating planning and decision-making. It is also valuable for individuals handling disputes in commercial, government, non-profit or community sectors.

Group Bookings

**For groups of five or more, IPAA SA can tailor the training to suit your organisation. Group bookings may also be eligible for a preferential rate. Complete the form, and our team will be in touch to discuss options. **