Coaching Masterclass: Navigating Teams and Difficult Conversations

The full-day Masterclass will give you the opportunity to learn, discuss and practice a range of coaching styles and skills, while developing your own communication practices. Hands-on examples will allow you to build your own coaching framework and charter, evaluate different types of conversations and explore, with your colleagues, how today’s work environment can impact on bringing a team together.

And an individualised Q-and-A will allow for discussion around the specific topics you would like to bring to the table.

Content

• The reason for coaching, and how it illustrates leadership
• Definitions and elements of coaching
• The key skills you’ll need to develop
• Coaching models and approaches to consider
• Navigating your team
• The challenges of the post-pandemic team environment
• The art of knowing how your team ticks
• Generational approaches to coaching
  • Reviewing your own coaching style and building a coaching framework
  • Using the online environment effectively
  • The variances in motivation and inspiring action on an individual and team basis
• Managing your conversations
  • Conversational guardrails
  • Building collaborative conversations
  • Building ownership of problems and teamwork in solutions
  • The art of asking the right question
  • Effective listening skills
  • Handling difficult conversations
  • Resolving conflict

Outcomes 

By the end of this course you will have:

• An understanding of the different coaching and management styles that could be applied.
• An understanding of a range of approaches that could suit your own team and situation.
• Developed a framework or charter applicable to your own coaching situation.
• Reviewed your current coaching style in a strategic environment.
• Practised approaches to team dynamics in a group setting.
• Practised approaches to difficult conversations in a group setting.
• An appreciation of the wider tools available to have good, productive conversations.

Who Should Attend 

• Team leaders in a middle to lower level of management.
• Team leaders looking for a practical workshop where they can test-drive new skills and approaches.
• Managers and leaders who are new to a team leadership role.
• Managers and leaders who are experiencing change in the teams they are leading.
• Subject experts finding themselves now running teams, particularly those experts without a background in communication or leadership.

Benefits to You and Your Organisation 

Your department’s leaders will have a toolkit, polished in practice, to continue their development as they progress through to higher levels of management.