Interpersonal Communications for Government

Content

• Different strategies for writing email and interpersonal correspondence
• Exploring the two halves of interpersonal correspondence: structure and style
• Analysing how people read
• Finding the balance between Government style and stakeholder information need
• The five different types of interpersonal correspondence: announcements, updates and complaints
• Getting to the heart of the reader’s question
• Look at how emails and letters are read – in hand, on desks and on mobile
• Engaging with people who may be emotional
• Writing on behalf of other people
• The value of attachments or enclosures
• Other online message formats
• Different style approaches to borrow from
• The right approach to using AI to generate ideas and improve your work

Outcomes

By the end of this course you will have:

• A depth of understanding on the structure of interpersonal communication
• Tips on how to build engagement in your writing
• Principles to deliver easy-to-read information to staff or stakeholders
• Evaluated different styles to use in your everyday writing within Government

Who Should Attend

• Staff who write correspondence, regardless of their level within Government
• Staff who write on behalf of others in the Department/Agency

Benefits to You and Your Organisation

The time spent by your department in writing, re-writing, editing and approving will improve with a better first draft, which is the outcome of this training. Your staff will learn the basics of good writing to engage with readers in 2024 and beyond, ensuring their skillset continues to evolve as readers and correspondence continue to change.