Content
- The paradox of care
- Emotional labour of public service
- Compassion as a system – designing compassionate processes
- Boundaries as kindness
- Empathy mapping
Outcomes
- Understand the neuroscience and psychology of compassion and fatigue
- Recognise the difference between empathy, compassion and emotional over-identification
- Develop techniques to care effectively without absorbing distress
- Develop team practices that institutionalise compassion – so the system, not just individuals, holds car
Who Should Attend
- Team leaders and managers in frontline service, regulatory, or client-facing roles
- Case managers, advisors and program officers often engaging with individuals in distress or complex life circumstances
- Leaders and practitioners navigating the emotional labour of decision-making within high-pressure, values-driven environments
- People & Culture, HR and OD professionals responsible for embedding safe and sustainable workplace practices
- Anyone feeling the strain of supporting others while trying to maintain their own energy, boundaries and integrity
Benefits to You and Your Organisation
- Build practical tools and strategies to care without over-caring – preserve your energy, emotional boundaries and reduce compassion fatigue and guilt
- Recognise signs of compassion fatigue early
- Renewed sense of purpose: caring sustainably over the long term
- Strengthen your team’s capacity to support stakeholders without internalising systemic strain
- Embed compassionate leadership and emotionally safe practices into supervision, service design and workplace culture
- Promote psychological safety, care-based professionalism and purpose-driven public service
Learn about our speakers
Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD
Co-Founder Humn / Clinical Psychologist
Humn
Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for over ten years with consistently positive participant feedback and is a sought after facilitator and keynote speaker, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam in conjunction with IPAA incorporates the latest in psychological research, leadership theory and neuroscience and is now in its tenth year.
Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.
Samantha was until recently CEO of Human Psychology, one of Adelaide’s largest psychological services providers, and is now co-Founder of Humn, a global movement redefining workplace mental health, where genuine care meets innovative leadership through psychosocial safety certification. Humn's mission is to safeguard wellbeing in every workplace. Samantha has extensive experience consulting to the SA public sector over nearly two decades and she is able to share real world scenarios to make workshops practical, applied and engaging.
Format
Face-to-face
Duration
1 half day 9:00am-12:30pm (8:45am registration)
Inclusions
Resources, workbook, morning tea and refreshments
Location
Adelaide CBD, SA 5000
(please visit registration links for further information)
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Costs
Personal Member $355
State Govt Employee Member $390
Corporate Member $405
Non-Member $440
This course can be delivered In-Agency. Contact us to discuss the delivery of this course within your department.