Known as the ‘Hawthorne effect,’ as soon as something is measured, its performance improves; the challenge, however, is working out what to measure and when. This course will explore the many types and levels of performance measures so that you can focus on the activities that really count.
This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.
Read MoreAs well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
“I will be able to apply more appropriate skills to managing up”
Rachel
SA Health
“[The most positive aspects of the unit was] the ability for the trainers to demonstrate suggestions and not just read the slides.”
A
People need feedback on their work and both managers and staff need comfortable stress free ways to give and receive performance feedback. Develop your skills as a new manager to confidently provide feedback to staff who are performing well, as well as those who need to improve.
This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.
Read MoreAs well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
“I will approach feedback conversations with greater awareness of how the information is being received and how to structure it to be as meaningful as possible.”
A
“The workshop provided lots of opportunity for discussions with other participants - along with tips and guidance from facilitators - led to deeper thinking about personal experiences.”
A