Learn the skills needed to research, compile and edit information to inform quality decisions. Through this program, you will be introduced to tools that you can apply to create an immediate improvement in the quality of reports and proposals and identify what decision-makers require from these documents.
The Presenter's (Mark's) ability to explain complex areas in simple terms for all to understand. Points of the course which were not relevant to specific people's work place were made relevant by Mark listening and adapting.
Frank
TAFE SA
“The presenter was very engaging and his knowledge and experience within and outside government was valuable.”
Vicki
Department for Health and Ageing
“I thought Mark was a fabulous facilitator, clearly very knowledgeable and experienced in the content. Best training I've done in a long time.”
Catherine
DCSI
“The [work]book is a valuable resource that I will reference for each report I write.”
John
DCS
“I will now become more involved with the preparation of briefings and reports for my Director.”
Lynette
Office of the Training Advocate
“[When I return to work I will] stop being overwhelmed at having to write a report, use the techniques provided in the course to structure the report and work out timings for each of the components from start to finish.”
Do you want to have a positive, constructive, and evidence-based conversation with the community or your stakeholders?
During this course, you will explore the strategies and tools you can use to hear from and empower a diversity of voices. Learn how you can build social licence through trust to create positive engagement from all parties; from the media to the public and stakeholders.
How can you use data to make evidence-informed decisions? Learn the purpose of data analysis as well as a range of analytical techniques and applications. In addition to this, you will also gain an understanding of how to effectively present data to persuade and inform.
“What I learned will influence how I present data in future, especially using graphs and 'picto charts' most appropriately (not to overuse or misuse). I will be able to more effectively "tell a story with data" about what is truly happening; and am better equipped to assist decision makers to make better informed and more transparent decisions.”
Janetta
Department for Innovation and Skills
“Mark is so enthusiastic he makes a potentially dry topic enjoyable and interesting. It is great to be able to draw on the expertise of such an individual.”
Ceris
PIRSA
“I felt the explanations of the theoretical side was then applied to practical examples. This very much helped my learning of the material and illustrated the application of this knowledge in how it could be used in a real-life setting.”
Peter
South Australia Police
“My presentation and explanation of my data tables will be much improved.”
DHS
GRANTS SA
“I believe many people would get great benefit in undertaking this course. It is great for data people (those who analyse data in their work), but I believe it would also be useful to managers/decision makers in improving their understanding of how data analysis is done and where it comes from.”
Gain a thorough insight into the workings of government in Australia. The course focuses on the working of government, the Australian and South Australian political system, and the role of the public sector.
“I think this is a great overarching course to give a better idea to public sector employees about the political system. All public sector employees should do it!”
Runa
Department for Health and Wellbeing
“I now have a better understanding of how government works and the value of the work that I do.”
Sorell
Dept for Environment and Water
“I feel far more confident in discussing relevant aspects of government operations with stakeholders engaged with my organisation.”
Learn the key stages in the public policy process, and gain a clear understanding of the role of the public sector in policy development. This course is an essential introduction to public policy, particularly if you are working in government.
“Engagement from the tutor was wonderful. He was very knowledgeable and allowed the class to ask questions at any point during the course.”
This comprehensive full-day session focuses on equipping you with the essential skills to mediate and resolve conflicts among staff members, clients, and stakeholders.
Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.
“When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”
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“I have recommended this workshop to all staff in my working group.”
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“Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”
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“I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”
This exciting and interactive course will help you develop your career path and is designed to stimulate thought on where your career pathway may take you. Examining your career goals can be a stressful time, but this workshop will assist you in building a career plan to get you to where you want to be.
“Lecturer was fantastic. Absolutely awesome guy. Really enjoyed it because of his relevant examples etc”
Hailey
Country Health SA
“[When I return to work I will] Create a career plan in alignment with my interests and market capabilities/projections.”
Jo
“[When I return to work I will] Keep better informed on news to identify relevant trends etc.”
Known as the ‘Hawthorne effect,’ as soon as something is measured, its performance improves; the challenge, however, is working out what to measure and when. This course will explore the many types and levels of performance measures so that you can focus on the activities that really count.
Develop your negotiation skills and learn how you can reach ‘win-win’ outcomes in negotiation scenarios. You will gain the core framework and tools to prepare and execute an effective negotiation strategy, in order to arrive at a beneficial outcome.
“[Since returning to work I] Have identified a number of differences between engagement, consultation and negotiation. Will ensure I am well prepared (War Room meetings with my team), build a relationship prior to negotiating, build trust and ensure we reach a compromise for mutual gain.”
