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  • “When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”

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  • “I have recommended this workshop to all staff in my working group.”

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  • “Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”

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  • “I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”

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Edition 41