Public sector teams are increasingly diverse – not just in culture, but in neurology. Autism, ADHD, dyslexia, anxiety, and sensory sensitivity bring unique strengths and challenges. This session moves beyond compliance to designing environments and leadership behaviours that work for all brains.

Build leadership capability in shaping consistent, high-trust customer experiences while coaching and supporting staff through difficult interactions.

Compassion is a leadership strength but unmanaged, it can lead to fatigue, cynicism, or moral injury. This session reframes care as both an ethical responsibility and a strategic capability. Participants learn to create systems of care that sustain themselves and their teams.

Why your people are “over it” — and how to re-energise them. While change is normal, continuous change erodes psychological safety and engagement. This session helps leaders understand the psychology behind fatigue and equips them to reignite energy, clarity, and hope in teams that feel drained.

Build confidence, calm and professionalism in every interaction. Become equipped with insight, tools and confidence to handle emotionally charged or aggressive behaviour professionally and safely without losing empathy or wellbeing.

Develop the skills to speak up confidently and professionally when there’s no time to prepare. Learn how to structure your thoughts, manage pressure, and respond clearly in meetings, briefings, stakeholder conversations and public speaking situations.

In this practical workshop, you’ll learn how to communicate clearly and confidently when put on the spot, strengthening your overall confidence and communication skills. You’ll acquire strategies to help you be in control no matter what questions are thrown at you. You’ll appear professional and confident and, best of all, others will hear what you have to say, demonstrating strong confident communication in high-pressure environments.

Develop the skills to simplify technical information, tailor your message for different audiences, and present your ideas in a clear, engaging and easy to understand way, building your confidence and strengthening your communication and public speaking skills in the process.

Explore a new lens on leadership psychology and examine the 5 key principles of the PERMA model of Positive Psychology, which is an area of psychological theory that focuses on strengths and resilience. You will look at how managers can implement the Positive Psychology approach and its principles personally, across your team and your wider organisation. You will also cover the concept of resilience and develop practical strategies for building team resilience, change readiness and increasing peformance.