Last week IPAA SA President and Commissioner for Public Sector Employment, Erma Ranieri, was the first guest for On the Couch – our first virtual instalment in this series. PwC Partner, Marcus Catchpole led the discussion on current advice to South Australian public sector employees and the unique role of Commissioner Ranieri and her office in this unprecedented time.

The opening discussion focused on the role of the Commissioner for Public Sector Employment during a global pandemic. Commissioner Ranieri highlighted the role is constantly evolving as this type of event has not been seen in recent times. The Commissioner views her role as setting and clarifying employment arrangements for public sector employees and planning the workforce response to directions from the State and Federal governments. This includes deciding how self-isolating and social distancing practices can be implemented across the sector and what this will look like for public sector staff.

The Commissioner said her office is also a point of information and communiciation, where public sector employees can access current advice for associated leave entitlements and working arrangements, under the current pandemic situation.

The ‘Commissioner’s Determination 3.1’ is currently the best place to find the latest advice on leave including COVID-19 leave. The Commissioner stressed the importance of employees familiarising themselves with these documents and being aware of what’s expected of them and how the conditions of their employment have adapted to meet new changes and challenges.

The continually evolving COVID-19 situation and response was also explored, as the Commissioner shared her hope for flattening the curve of infections and continuing to be able to support and implement measures across the public sector to assist in this respect.

In the event of a critical proportion of the state public sector workforce becoming unavailable, Commissioner Ranieri outlined the role of her office in mobilising the whole of workforce to respond effectively and to move people and capabilities around where they are most needed.

Mr Catchpole asked about some of the less obvious roles that the public sector plays in this situation. Commissioner Ranieri explained that the public sector is a huge portion of the SA workforce and that the roles everyone will play are varied from critical frontline services such as doctors and nurses – to the people behind them, supporting them in being able to deliver these vital services. She said this includes a wide breadth of employees; from those ordering medical equipment – to those in Shared Services and SuperSA  – ensuring that employees are paid.  The Commissioner highlighted the importance of balancing the support for both front line, and behind-the-scenes services to ensure continuity to serve the community.

Above all, the Commissioner praised the response of all public sector employees in facing this challenging situation, emphasising the importance of continuing to care for one another in the workplace, even in the form of a phone call or video chat. Commissioner Ranieri shared that everyone is  worried about vulnerable members of the family but that “we are all in this together.”

You can view the full interview below as the Commissioner answers further audience questions and expands on the evolving situation. 

Disclaimer: This is an unedited transcript of the discussion.

Resources

• 20200319 3.1 Employment Conditions – Hours of Work, Overtime and Leave: Supplementary Provisions for COVID 19 (PDF) 468KB
• Direction of the Premier – Requirement to act in accordance with Commissioner’s Determination 3.1 Supplementary Provisions for COVID-19 (PDF) 378KB
• COVID-19 Workforce Considerations for the South Australian Public Sector (PDF) 164KB

For the latest information and resources please view the OCPSE website.

A new initiative to bridge the gap between the research work of academics and the policy work of public servants was announced yesterday by ANZSOG Dean and CEO Ken Smith who said that public sector leaders needed access to research evidence when developing policy.

‘In these times of uncertainty, evidence-based policy and decision-making are more vital than ever.’

‘However, too often researchers lament that the public service ignores their work, while public servants say academic research is not timely or applied to their day-to-day challenges. The Bridge will make vital research available in an accessible format.’

The Bridge is distributed by ANZSOG each fortnight by email. It centres around a Research Brief which distills academic research into an easy-to-read format and will be complemented by other insights into public policy and management.

The Bridge is compiled and curated by Maria Katsonis — a former senior Victorian public servant with more than 20 years’ experience, who is now a Public Policy Fellow at the University of Melbourne. She was previously the curator of The Drop — a joint project between ANZSOG and The Mandarin. Maria is also one of the editors of the Australian Journal of Public Administration.

Anyone interested in reading The Bridge can subscribe to it on the ANSZOG website.

To learn more about other opportunities and resources you can also visit the IPAA National website.

Pictured: Professor Ken Smith, ANZSOG Dean and CEO 

A group of New Zealand researchers have examined how paradoxical leadership contributes to public administration employee resilience.

Dr Esme Franken and Dr Geoff Plimmer from the Victoria University of Wellington, and Associate Professor Sanna Malinen from the University of Canterbury, surveyed a cross section of staff at a large public organisation in New Zealand. They chose it because the organisation itself faced many paradoxes — it had a complex mix of policy, regulatory, service and development functions and was frequently engaged in demanding public controversies. In a volatile, uncertain, complex and ambiguous world, public sector employees are required to balance multiple and often contradictory objectives. These objectives can be viewed as paradoxes, where two opposites coexist.

Their research findings were recently published in the March 2020 issue of the Australian Journal of Public Administration.

IPAA members can access the entire back catalogue of the Australian Journal of Public Administration as part of their member benefits.

The paper referenced in this blog — Paradoxical leadership in public sector organisations: Its role in fostering employee resilience — can also be accessed free of charge by the wider public sector community until the 30 April 2020.

Continue

WHAT IS PARADOXICAL LEADERSHIP?

‘Paradoxical Leadership’ is defined as the ability to balance competing structural and relational demands over time.

WHAT ARE THE FACETS OF PARADOXICAL LEADERSHIP?

Research suggests that paradoxical leadership behaviours have five facets.

• The first facet is uniformity and individualisation. Yan Zhang, David A. Waldman, Yu-lan Han and Xiao-Bei Li, who undertook the Chinese study of paradoxical leadership, described this facet as one of treating followers uniformly whilst also allowing individualisation concerns that enable individuals’ strengths to shine, and at the same time fostering a structure where team members can contribute confidently without being overly competitive or individualistic.
• The second facet is self- and other-centredness which is all about maintaining a strong sense of self, while also having and showing humility to others (described by David A. Waldman and David E. Bowen).
• The third facet is decision control/autonomy which relates to leaders controlling subordinate behaviour and decision making while giving employees discretion to act flexibly and autonomously (described by Yan Zhang and his colleagues).
• The fourth facet concerns striking a balance between distance and closeness. This paradox — between maintaining both status/role difference and interpersonal connections —is likely to help employees perceive their leaders as charismatic and authorised to make difficult decision (described by Boas Shamir).
• The fifth facet is work requirements and flexibility. It concerns enforcing work requirements yet also allowing flexibility. This sets norms and standards for bounded work environments, which would help ensure fairness and help define role clarity, an antecedent of positive job attitudes and behaviours (described by Jessica Lang, Jeffrey L. Thomas, Paul D Bliese and Amy Adler).

Continue reading this article in full on the IPAA National website

In line with the latest advice from government and health authorities, IPAA SA has suspended our face-to-face delivery of professional development programs and events to reduce the risk to our staff, facilitators, partner organisations and particularly our members, many of whom deliver or manage important frontline public service.

The safety and well-being of everyone is our priority and our decision is effective immediately.

We are investigating alternate methods of delivery of our professional development programs. We are also developing new ways to connect you with leaders including our Virtual on the Couch Series and webinars bringing you information to help you through this turbulent time.

Those who have registered to attend a specific program or event will be contacted individually.

IPAA SA regrets any inconvenience this may cause. Our priority in making this decision is the health and well-being of everyone.

In the meantime, please stay safe and well. We look forward to welcoming you to programs and events in the future when it is deemed appropriate and risk-free.

For more information on COVID-19, please visit the Australian Department of Health or the SA Health Latest Updates on COVID-19.