As Premier of South Australia, Don Dunstan set new directions for public administration that had far-reaching national impacts. Shortly before his death in 1998, Don Dunstan entrusted to the Institute of Public Administration Australia (IPAA), the key advocate for effective public administration, the honour of carriage of the annual Don Dunstan Oration on Public Administration, and was in fact its first Orator.
Raymond Spencer is head of the SA Government’s leading economic advisory board and he will present this year’s Don Dunstan Oration on the future of culture and performance in the South Australian Public Sector.
Raymond has been a key figure in the establishment of the Public Sector Renewal Program. The Program aims to provide the South Australian Public Sector with the knowledge and change management tools needed to deliver better outcomes in economic, social and environmental policy; it is about embracing a culture of innovation, community empowerment, and sustainability. The Program is central to realising the policy ambitions of the Government and it will be rolled out across all major agencies during 2013.
Raymond will share with attendees his views on the future of the South Australian public sector, the fundamental thinking behind the Public Sector Renewal Program, and the critical role that each public servant will play in building a revitalised and empowered working culture.
Erma Ranieri is the Deputy Chief Executive of Department for Manufacturing, Innovation, Trade, Resources and Energy (DIMTRE) and Chief Executive of the Public Sector Renewal Program, and has been appointed by Premier Jay Weatherill to lead the Taskforce for the Public Sector Renewal Program and will be the Master of Ceremonies for this Oration.
Don’t miss the opportunity to hear this inspirational and influential speaker in the keynote address for IPAA SA’s 2012 season. A networking session including drinks and finger food will follow.
As Premier of South Australia, Don Dunstan set new directions for public administration that had far-reaching national impacts. Shortly before his death in 1998, Don Dunstan entrusted to the Institute of Public Administration Australia (IPAA), the key advocate for effective public administration, the honour of carriage of the annual Don Dunstan Oration on Public Administration, and was in fact its first Orator.
Raymond Spencer is head of the SA Government’s leading economic advisory board and he will present this year’s Don Dunstan Oration on the future of culture and performance in the South Australian Public Sector.
Raymond has been a key figure in the establishment of the Public Sector Renewal Program. The Program aims to provide the South Australian Public Sector with the knowledge and change management tools needed to deliver better outcomes in economic, social and environmental policy; it is about embracing a culture of innovation, community empowerment, and sustainability. The Program is central to realising the policy ambitions of the Government and it will be rolled out across all major agencies during 2013.
Raymond will share with attendees his views on the future of the South Australian public sector, the fundamental thinking behind the Public Sector Renewal Program, and the critical role that each public servant will play in building a revitalised and empowered working culture.
Erma Ranieri is the Deputy Chief Executive of Department for Manufacturing, Innovation, Trade, Resources and Energy (DIMTRE) and Chief Executive of the Public Sector Renewal Program, and has been appointed by Premier Jay Weatherill to lead the Taskforce for the Public Sector Renewal Program and will be the Master of Ceremonies for this Oration.
Don’t miss the opportunity to hear this inspirational and influential speaker in the keynote address for IPAA SA’s 2012 season. A networking session including drinks and finger food will follow.
The Citizen Community of Practice (CCCoP) will bring together service delivery practitioners with a passion for the development and delivery of more citizen-centric services in South Australia.
Global evidence suggests that a vibrant CCCoP will build our experience with creating citizen-centric service improvements by sharing tools, strategies and a helping hand when needed.
The CCCoP is designed to support and enable the “how” underneath SASP T32: Customer and client satisfaction with government services; and the High Performance Framework (HPF) particularly in relation to Characteristic 7, “High performing organisations are customer and citizen focused”. This follows on from the HPF event held March 2012, A focus on customer and citizen participation and partnerships where over 400 public sector employees attended.
The Canadian experience over 10 years strongly evidences the strategic role that an interactive community of practice plays in embedding cultural change and in facilitating drastically reduced cycle times for the communication and adoption of innovative service improvement initiatives from within Government and other jurisdictions.
The South Australian CCCoP will be launched by the Hon. Michael O’Brien M.P. Minister for the Public Sector who will set the scene and introduce key themes for executive, senior managers and frontline practitioners in service delivery and Peter Welling, Director of Service SA will be the facilitator of this Forum. Initial discussion will include the use of the Common Measurement Tool as well as other contemporary trends in customer satisfaction measures such as the net promoter score and ease of doing business measure.
Following this a number of facilitated CCCoP workgroups will commence with practitioners engaging collaboratively on the development and delivery of more citizen centric services in South Australia.
Objectives of the CCCoP
Elements of the CCCoP initially may include however, not limited to;
Speakers at this event included:
