Better Prompts in Government AI

The prompt is the steering wheel of AI, it shapes the direction, tone, accuracy and reliability of the output. In government, where public trust, clarity and accountability matter, poorly written prompts can lead to misinformation, inconsistent messaging or unintended bias.

This practical workshop moves beyond simply “using AI” and focuses on how to write better prompts that produce clearer, safer and more useful communication outcomes across government environments.

Is this course right for you?

This course is designed for government professionals wanting to build confidence and capability in using AI tools more effectively and responsibly.

This course may be right for you if you:

• use Microsoft Co-Pilot or other AI tools in your work
• want to improve the quality of AI-generated content
• need more consistent and reliable communication outputs
• are unsure how to structure prompts effectively
• want to reduce risk, bias or factual drift in AI content
• are developing AI practices within your team or agency
• work in communications, policy, engagement or stakeholder-facing roles

What you’ll explore

Participants will explore practical techniques for writing, refining and testing prompts for government communication environments.

Topics include:

• understanding why prompts fail or create bias
• the anatomy of a high-quality prompt
• using context, role, constraints, tone and output type effectively
• designing prompts for plain language and audience sensitivity
• refining tone, structure and communication outputs
• creating prompts for different government scenarios
• reducing misinformation and factual drift
• maintaining trust, neutrality and professionalism in AI-generated content
• developing reusable prompt workflows and prompt libraries
• supporting better AI practices across teams and agencies

Benefits to You and Your Organisation

By attending this course, participants and organisations will benefit from:

• improved confidence using AI tools in government settings
• better quality and more consistent communication outputs
• reduced risk around misinformation, bias and inappropriate tone
• practical prompt-writing techniques that save time
• stronger understanding of responsible AI use
• repeatable workflows for communication and content development
• improved capability across teams using AI platforms like Co-Pilot

Who Should Attend

This course is suitable for:

• communication and engagement professionals
• policy and project officers
• managers and team leaders
• executive support staff
• digital and content teams
• government employees beginning to use AI tools in their work
• teams looking to establish better AI practices across their organisation

No prior AI experience is required.

Which AI Course is right for you?

Group Bookings

**For groups of five or more, IPAA SA can tailor the training to suit your organisation. Group bookings may also be eligible for a preferential rate. Complete the form, and our team will be in touch to discuss options. **