Learn a range of coaching styles and develop your own communication practices to ensure you get the result you need from your staff member and team. A particularly relevant session for those new to team leadership, or those subject experts without a background in communication or management. 


  • What coaching is and isn’t 
  • The whys of coaching 
  • How people respond to instruction, feedback and criticism 
  • The building blocks of coaching 
  • Reviewing your own coaching style 
  • Different approaches to try based on style, connection and personality 
  • Three strategies for coaching 
  • Having the right conversations, as well as difficult conversations 
  • Different ways to deliver feedback 
  • Using your team’s time effectively – meetings, email and online 


By the end of this course you will have: 

  • An understanding of the different coaching and management styles that could be applied. 
  • An understanding of a range of approaches that could suit your own team and situation. 
  • Reviewed your current coaching style in a strategic environment. 
  • Advice on how to approach team communication. 
  • An appreciation of the tools available to have good conversations, and to deal with difficult conversations. 

Who Should Attend 

  • Team leaders in a middle to lower level of management. 
  • Managers and leaders who are new to a team leadership role. 
  • Subject experts finding themselves now running teams, particularly those experts without a background in communication or leadership. 

Benefits to You and Your Organisation 

Your department’s communication among teams will not just improve, it will evolve. Teams can enjoy improvements to their performance and development, and your leaders will have a toolkit to continue their development as they progress through to higher levels of management. 

Learn about our speakers

David Rawlings

Landmark Media

David Rawlings is a seasoned communications professional with 30 years experience in connecting audiences with the right message. His expertise spans government, corporate and not-for-profit and a vast range of industries, represented by local, national and global clients. He cares about the impact of words, and helps organisations find the perfect mix to stand out and connect in a crowded marketplace.

Upcoming course availability

In person

October 2023

Wednesday, 25 October 2023


9:00am - 12:30pm (8:45am registration)

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO6-ASO8)
Subject matter experts requiring skills in communication or leadership

Workbook, morning tea and refreshments

IPAA SA, Level 6, 12 Pirie Street, Adelaide SA 5000
(room location to be advised closer to date)
View map

Personal Member $315
State Govt Employee Member $350
Corporate Member $360
Non-member $395

This course is also available in-agency. Please contact us for further information