Design Thinking: Innovation by Design

Content

Design Thinking (also known as Human-Centred Design) is a practical, evidence-based methodology that helps organisations better understand user needs, solve complex problems and design more effective services, policies and processes that deliver better outcomes for customers, stakeholders and the community.

In this course, you will explore:

• The role of innovation for individuals, organisations and society
• The 5-Stage Design Thinking Stanford d.School process
• Tools and Techniques to support Design Thinking, such brainstorming, affinity diagrams, prototyping, experimentation etc.
• “Hands-on” application case studies to provide application and skills practice opportunities
• Problem-solving through Design Thinking
• Application of Design Thinking to other areas such as strategy, social issues, organisational and operations issues

Outcomes

By the end of this course, you will be able to:

• Understand the Design Thinking methodology and when to apply it
• Apply a human-centred approach to solving complex workplace challenges
• Better understand user and stakeholder needs
• Generate, prototype and test innovative solutions
• Use practical Design Thinking tools and techniques
• Improve services, policies and business processes through collaboration and innovation

Who Should Attend

• Executives, directors and senior leaders responsible for strategy, transformation and organisational performance.
• Managers and team leaders leading programs, projects, service delivery or continuous improvement initiatives.
• Policy, project and program professionals seeking more effective ways to develop, test and implement solutions.
• Service designers, customer experience, organisational development and human resources professionals.
• Business improvement, risk, governance and corporate services practitioners.
• Frontline employees and subject matter experts who contribute to improving services, processes and the customer experience.

Benefits to You and Your Organisation 

• Build capability to deliver more responsive, user-centred public services
• Strengthen innovation, collaboration and evidence-based problem solving across teams
• Improve organisational performance through more innovative, user-centred approaches that deliver better public outcomes.

Group Bookings

**For groups of five or more, IPAA SA can tailor the training to suit your organisation. Group bookings may also be eligible for a preferential rate. Complete the form, and our team will be in touch to discuss options. **