Artificial Intelligence: How to navigate AI in Government communication

AI is somewhat of a moving feast within government, with the spectrum of usage ranging from a cautious toe-in-the-water with others to some departments embracing the technology while telling all staff to “use Co-Pilot.” So, what do you need to consider to effectively navigate AI in Government communication:

• The risk genies you’d prefer to stay in the bottle
• What you could do – as an individual, as a team or even whole staff groups
• What you’ll accept or tolerate from stakeholders using it and sending the output to you

Even if your workplace’s current position is tentative, developing an approach to it helps position you for the rapid-fire changes that AI will continue to bring to the workplace. The key to this is not to be convinced to use AI or to avoid it, but to develop a framework through which you identify how you can approach it today and tomorrow.

Content

• The key considerations for AI within your department of agency
• The risk elements that must be considered
• The ethical considerations that will inform your use of AI
• The position you could take on stakeholder communication generated by AI
• Developing a framework for staff which manages risk while encouraging AI use
• The various tasks that AI could streamline within your communication:
  • Creation and editing of targeted text-based communication
  • Reviewing and editing writing
  • Visual and video-based content
  • Feedback and sentiment analysis
• Managing AI usage toward your Department:
  • Recruitment
  • Grant applications
  • Contract communication and reports
• The three layers of impact that AI will have on your communication with stakeholders and staff
• Developing processes and procedures for managing AI internally
• The five hidden ways AI can help your communication with minimal risk

Outcomes

By the end of this course, you will have:

• Considered the risks associated with using AI in your current role
• An understanding of the ethical considerations that apply to using AI
• Evaluated the response of readers to AI generated content
• The components of an AI framework to help inform future directions of AI usage or not
• Ideas in terms of how to use AI should you move towards it as a tool

Who Should Attend

• Government workers considering AI for usage in their department of agency for communication
• Staff working with stakeholder communication on an everyday basis

Benefits to You and Your Organisation

The biggest benefit from this workshop would be the strategic consideration and development of a position about AI rather than running to the extreme ends of the technology … or avoiding it.

There is also a long-term benefit as AI continues to change and be incorporated into everyday tools. This workshop will help you to consider those when they arrive in the not-too-distant future.