Learn how to structure your thoughts, manage pressure, and respond clearly in meetings, briefings, stakeholder conversations and public speaking situations.
In this practical workshop, you’ll learn how to communicate clearly and confidently when put on the spot, strengthening your overall confidence and communication skills. You’ll acquire strategies to help you be in control, no matter what questions are thrown at you. You’ll appear professional and confident and, best of all, others will hear what you have to say, demonstrating strong, confident communication in high-pressure environments.
Content
- Strategies for managing your nerves and building confidence when under pressure.
- How to use body language that makes you look and feel more confident in meetings and public speaking environments.
- Strategies to help you keep calm and avoid mental blanks.
- Techniques for organising your thinking and creating logical, succinct and confident responses.
- Tips for reading the body language of others so you can respond appropriately and strengthen two-way communication.
Outcomes
- Become more confident when responding to challenging questions.
- Maintain your authority (whether you know the answers or not!).
- Practise using frameworks that help you to be structured, coherent and succinct in meetings and public speaking contexts.
- Receive individual feedback about the quality of your impromptu speaking and communication style.
- Become more comfortable communicating with little or no preparation time.
- Take away a toolbox of strategies to support confident communication whenever you need to respond under pressure.
Who Should Attend
Anyone who needs the skills to respond professionally and confidently when put on the spot and strengthen their confidence, communication and public speaking skills. Ideal for staff who attend fast-paced meetings or who need to handle challenging interactions with colleagues, stakeholders or the public.
Benefits to You and Your Organisation
- Increase your opportunities to be heard and understood through clearer, more confident communication.
- Improve your ability to influence colleagues and stakeholders through strategic communication skills.
- Provide your staff with strategies for communicating information about your agency clearly, positively and with confidence.
- Increase the effectiveness and outcomes of meetings and stakeholder conversations.
Group Bookings
**For groups of five or more, IPAA SA can tailor the training to suit your organisation. Group bookings may also be eligible for a preferential rate. Complete the form, and our team will be in touch to discuss options. **
Learn about our speakers
Kerry Pienaar
Director and Founder
Complete Communication Coach
Kerry Pienaar, founder of Complete Communication Coach is a highly experienced and sought after public speaking and confident communication coach.
She is passionate about helping people overcome personal barriers to communicating with confidence and clarity—whether through group workshops or one-to-one coaching.
A multi-award-winning public speaker at the highest level in Australia, Kerry creates a safe and supportive environment where participants can confront habits of fear and self-doubt, and learn to share their stories and ideas with genuine confidence. She provides easy to apply strategies and practical, expert feedback to help clients achieve real and lasting results.
Recognised by Yahoo! Finance as one of Australia’s top public speaking coaches, Kerry works by the philosophy that you deserve to be heard – also the title of her book ‘You Deserve to be Heard: 101 tips to boost your public speaking confidence’.
Kerry has coached and delivered workshops for leaders, entrepreneurs and other professionals, including TEDx Adelaide speakers and for many programs and organisations in both Australia and overseas.
Drawing on her background as an English and Drama teacher and her experience in professional development roles for the public service, Kerry tailors her approach to each group and individual’s needs, creating genuine and lasting change.
Kerry is well-known for her authentic, down-to-earth approach and receives consistent positive feedback for the transformative results she achieves with participants.
Upcoming course availability
May 2026
Monday, 11 May 2026
Format
Face-to-face
Duration
1 full-day
9:00am - 4:30pm (8:45am registration)
Inclusions
Workbook, morning tea, lunch and refreshments
Location
Level 6, 12 Pirie Street, Adelaide, SA 5000
(please visit registration links for further information)
View map
Costs
Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725
This course can be delivered In-Agency. Contact us to discuss the delivery of this course within your department.