1. Registrations
Upon receiving your registration, a confirmation email will be sent by the Institute to the email address you have provided. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments.

A further confirmation is sent to your email address at least one day prior to the workshop or event date. Please note that occasionally workshop or event information will change from when you have registered, so it is important to take note of the information contained in the final confirmation email.

Invoices and Receipts
All registrants receive a confirmation email on registration. Tax Invoices are generated within two weeks of registration and are sent to the email address of the individual or Shared Services. It is the responsibility of the attendee to pass this invoice onto their accounts department if the invoice is sent to the individual.
Full Payment is required within fourteen (14) days of the invoice being issued. Full payment must be received prior to attending. If registration has been made within fourteen (14) days of the date of the forum an email is required stating approval from the authorised officer, and when payment is to be received. IPAA reserves the right to refuse entry to the forum if full payment or authorisation has not been received.

2. Cancellation, Transfers and Refund Policy – Events
Cancellation & Transfers – Paid Events and Workshops
The Institute requests notice of cancellation in writing 5 working days prior to the event date (not inclusive of the event date) for a refund. Registrations may be cancelled up to five (5) working days prior to the commencement of the forum and cancellations will incur a processing fee of 20%. Cancellations received within five (5) working days prior to the commencement of the event/workshop will not be refunded. Payments cannot be transferred to alternative events. Replacement registrants are welcome at any time and should be notified to the Institute. All cancellation requests must be submitted via e-mail to registrations@sa.ipaa.org.au. Registrations received within five (5) working days prior to the commencement of the forum are non-refundable.

Any participant who requests to transfer to a later workshop can do so free of charge once only, provided written notification is sent to registrations@sa.ipaa.org.au no later than fourteen (14) days prior to the start of the workshop. If the participant is again unable to attend after having already been transferred once and no substitute is nominated, the booking will be cancelled and any fees paid will not be refunded. To register for the same workshop again, the participant will have to cover the full cost.

‘No Show Policy’
Where events are free, we ask for at least five (5) working days notice of any cancellation in writing prior to the event date (not
including the event date). Non-attendance will result in a non-refundable charge of the full forum fee due to high demand and pre-committed costs. Should the original delegate be unable to attend, a substitute may be nominated in writing prior to the commencement of the forum.

For Seminars and Events email – registrations@sa.ipaa.org.au

3. Changes
The Institute reserves the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date or a refund made available to you for an Event registration. If a suitable date cannot be found for the course or event, your fee will either be refunded in full. At times the program content of events or workshops may change. The Institute reserves the right to make changes to a published program without notice, however, where possible notification of changes will be made.

4. Chatham House Rule
Some IPAA seminars and events are conducted under the Chatham House Rule. The facilitator/chair of the event will advise at the commencement of proceedings if this is the case.

5. Photographs
Photographers and videographers may be present at IPAA seminars and events. Please notify the events team if you do not wish to have images of you published or shared. To contact the Seminars and Events team email: registrations@sa.ipaa.org.au or call: (08) 8212 7555.