2026 Digital Capabilities Course Offering

Navigating AI: Guidelines and Guardrails

(previously How to navigate AI in Government Communications)

Develop a practical framework for using AI in government communication with confidence, care and clear boundaries.

Navigating AI: Better Prompts

Practical Prompting Skills for Clearer, Safer and More Effective Communication using AI

AI, Scams and Social Engineering: Practical Cyber Skills for Government

Cyber threats are becoming more sophisticated, and public servants play a vital role in protecting sensitive information.

Say it Simply: Explain Technical Information That Anyone Can Understand

Develop the skills to simplify technical information, tailor your message for different audiences, and present your ideas in a clear, engaging and easy to understand way, building your confidence and strengthening your communication and public speaking skills in the process.

Essential Digital Skills for Government

Communication is a key to engagement in the world of 2025 and beyond, and a lifeblood to any government initiatives, programs or campaigns. And digital is key to communication to a marketplace where expectations for online information can sometimes be at odds with how they’re provided.

Crafting Digital Content

Communicating in 2026 is more than sticking to your brand, checking for typos and ensuring your message gets out. The receiving end of your communication – your audience – has changed and understanding them is the key to being effective.

Information Management and Security in Government

Effective information management and security are critical to public sector work, with every employee responsible for protecting and handling information in an increasingly digital environment.

Essential Presentation Skills for Government

We live in a world of video, webinars, Teams meetings and smartphones, but when faced with giving a presentation, many of us open PowerPoint and start making dot points. You’ll be introduced to the keys to commanding your presentation space, body language and voice, and using the presentation tools and supporting technology behind you. We’ll also discuss the tips and tricks of presenting online – from sharing screens to managing conversations.

Power BI – Beginner

Master the fundamentals of self-service Business Intelligence to transform raw data into interactive, actionable reports. Learn to build powerful dashboards that drive faster, more confident, and data-driven decisions across your organisation.

Power BI – Beginner (online)

Master the fundamentals of self-service Business Intelligence to transform raw data into interactive, actionable reports. Learn to build powerful dashboards that drive faster, more confident, and data-driven decisions across your organisation.

Power BI – Intermediate: Advanced Modeling & Analytical Intelligence

Elevate your analytical capabilities by mastering advanced data transformation and sophisticated DAX modelling. This course empowers you to build secure, enterprise-grade dashboards that handle complex calculations and multiple data sources with precision.

Power BI – Advanced

Elevate your business intelligence to an expert level by mastering the “under-the-hood” evaluation logic of Power BI. Learn to engineer high-performance data models, deploy dynamic security at scale, and create sophisticated, interactive report experiences.

Microsoft Excel – Beginner

Gain a solid foundation in Microsoft Excel 365 by mastering the interface, smart data entry techniques, and fundamental formulas. Participants will leave with the confidence to create, format, and manage professional spreadsheets efficiently at the beginner level.

Microsoft Excel – Intermediate

Move beyond the basics to master advanced formula construction, data protection, and powerful analysis tools like Pivot Tables. This course focuses on efficiency, teaching you how to build “smart” spreadsheets that automate calculations and protect data integrity. 

Microsoft Excel – Advanced

Advanced Data Analysis, Automation and Reporting

Microsoft Word – Intermediate

Move beyond basic typing and unlock the power of automation and long-document management. This course focuses on managing complex reports, automating repetitive tasks, and using modern collaboration tools to work effectively with your team.