Content

  • Overview of transformation and operating models
  • Transformation methodologies and tools (e.g. Lean Six Sigma, design thinking)
  • Customer experience concepts and journey mapping
  • Value propositions and defining transformation problem statements
  • Value chain analysis, process mapping and process decomposition
  • Scenario Planning

Outcomes

By the end of this course, participants will be able to:

  • Develop actionable transformation strategies tailored for government
  • Optimise service delivery and operating models
  • Apply Lean Six Sigma methods to improve process efficiency
  • Drive citizen-centric innovation in public services

Who Should Attend

This course is well-suited for public sector professionals at APS 5 through EL2 levels (or state equivalent) involved with strategy, transformation, and service delivery, such as:

  • Senior officers and executive directors in state government
  • Managers, directors, and policy advisors in local government
  • Transformation leads and change managers
  • Program and project managers
  • Service design and innovation specialists

It addresses the challenge of bridging strategy and execution in a complex, change-resistant environment.

Benefits to You and Your Organisation

Individual / Participant Level

  • Gain practical tools, templates, and frameworks you can apply immediately
  • Improve your confidence in leading strategic change efforts
  • Enhance your skills in strategy, process improvement, and innovation
  • Expand your perspective through case studies and applied exercises

Organisational / Agency Level

  • Better alignment of strategy with execution across departments
  • Greater efficiency, cost savings, and performance improvements
  • Reduced failure risks in transformation initiatives
  • More resilient and responsive public services
  • Stronger capacity to manage change, uncertainty, and stakeholder resistance

Learn about our speakers

Andy Corbett

Managing Director
CorbettPrice

With over 20 years of experience in global business transformation, Andy Corbett is a visionary leader and a Lean Six Sigma Black Belt. He has successfully spearheaded multimillion dollar transformation programs across a variety of industries, with a particular focus on guiding public sector organisations through complex initiatives and long-term strategic planning. Andy's unique ability to distil complex ideas into easily understandable insights has made him a trusted advisor, enabling clients to achieve significant outcomes like revenue growth, cost savings, and improved customer experiences. His unwavering commitment to delivering tangible, enduring value is evidenced by both immediate and long-term successes.

Upcoming course availability

April 2026

Thursday, 16 April 2026

Register now
In person

June 2026

Monday, 01 June 2026

Register now

Format
Face-to-face

Duration
1 full-day
9:00am - 4:30pm (8:45am registration)

Inclusions
Workbook, resources, lunch, morning tea and refreshments

Location
12 Pirie Street, Adelaide, SA 5000
(visit registration links for further information)

Costs
Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725

This course can be delivered In-Agency. Contact us to discuss the delivery of this course within your department.

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