Communication is a key to engagement in the world of 2025 and beyond, and a lifeblood to any government initiatives, programs or campaigns. And digital is key to communication to a marketplace where expectations for online information can sometimes be at odds with how they’re provided.

Communicating in 2026 is more than sticking to your brand, checking for typos and ensuring your message gets out. The receiving end of your communication – your audience – has changed and understanding them is the key to being effective.

We live in a world of video, webinars, Teams meetings and smartphones, but when faced with giving a presentation, many of us open PowerPoint and start making dot points. You’ll be introduced to the keys to commanding your presentation space, body language and voice, and using the presentation tools and supporting technology behind you. We’ll also discuss the tips and tricks of presenting online – from sharing screens to managing conversations.

Coaching is becoming more of an effective skill as the dynamics of your workplace change. It’s more than just management; it is now about balancing different temperaments and generations, key people with different pressures and challenges, and navigating an online environment which brings a whole raft of new dynamics to your team.