• The core elements of conflict
  • The causes and dynamics of conflict
  • The different conflict styles and understand your own conflict style
  • Conflict Management and Conflict Transformation Skills
  • Dealing with difficult people
  • Effective communication
  • Managing high emotions of others and self
  • Standing up for oneself in a respectful way.
  • Understand the core elements and dynamics of conflict
  • Understand what makes people tick in conflict, including you
  • Identify different conflicts styles, including your own
  • Develop skills to have meaningful conversations even if you disagree with one another
  • Develop strategies to avoid escalation of conflicts, de-escalate and resolve conflict
Who Should Attend

This course will be of greatest benefit for people working in diverse or small teams that strongly depend on internal collaboration and people working with a different range of clients and stakeholders – particularly those who want to know how to deal with and resolve conflict when you are in it.

Benefits to You and Your Organisation

You will improve your techniques to manage conflicts effectively, learn how to create win-win situations build mutual understanding and common ground, acknowledging existing needs, all to calm down existing high conflict and avoid escalation of emerging conflict.

Managing conflicts efficiently increases the overall productivity of your organisation, boosts staff moral and engagement and prevents high turnover of staff.

Learn about our speakers

Thilan Legierse

Mediator, Leadership & Team Coach
Win-Win Matters

Thilan Legierse is a certified mediator (NMAS) and a certified leadership coach (ICF-PCC) with a Master of Law from the University of Amsterdam. She started her career as a barrister and subsequently worked for 12 years for the United Nations on War Crimes and Human Rights. In South Australia, before founding her consultancy Win-Win Matters, she worked as a government investigator, a senior Project Officer for Multicultural SA and an HR Manager for the Department for Education. She has mediated hundreds of workplace conflicts and trained more than a thousand people on communication, conflict resolution and leadership skills. She is the author of the book ‘Dealing with Conflict at Work’.

Upcoming course availability

In person

August 2024

Friday, 16 August 2024

In person

September 2024

Monday, 23 September 2024

In person

November 2024

Tuesday, 26 November 2024


1 full day
9:00am - 4:30pm (8:45am registration)

Competency framework
Entry Level Core (ASO1-ASO2)
First Line Manager Common(ASO2-ASO5)
Middle Manager Core(ASO6-ASO8)

Workbook, resources, lunch, morning tea and refreshments

12 Pirie Street, Adelaide SA 5000
(please visit registration links for further information)
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Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-member $725

This course is also available for in-agency delivery. Contact us for further information.

  • “When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”


  • “I have recommended this workshop to all staff in my working group.”


  • “Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”


  • “I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”