In what other space do you have the ability to work across so many diverse areas? This helped bring Tanya Di Lorenzo into the public sector and, in turn, is part of what has kept her there for almost twenty years of service.
Tanya began her career with a double degree in Arts and Law. Reflecting on this, she names herself one of those people who undertook a Law Degree with no intention of ever becoming a lawyer. Many of us find ourselves in this situation, fresh out of high school and driven to immediately start pursuing higher studies – even perhaps with no clear direction. For Tanya, though, this decision led her to the public sector graduate program, where she encountered the area of industrial relations.
Eighteen years on, Tanya has led a diverse, continuously challenging and rewarding career across the people space, where she has had the opportunity to be involved with projects that she would never have imagined she could impact.
A snapshot of Tanya’s current and previous roles:
What initially attracted you to the public sector?
Tanya reflects that what brought her to the sector all those years ago is still what keeps her here today, and it comes down to two factors:
When Tanya started at the ASO2 graduate level, she was equipped with her degree but felt untested in the workplace. She found herself trying to navigate the intricacies of Cabinet Ministers and complex stakeholder relationships. Being thrown “into the deep end” was an exciting and challenging time from Tanya’s perspective and promised an exciting future career path.
Being involved in industrial relations for many years in the sector, she eventually came to a crossroads in her career where she realised that she wanted to extend herself into operational human resources. Making a career pivot is never easy, but as Tanya shared, the sector’s diversity was invaluable in making a change that kept her passionate and engaged with her work.
Did you find it challenging to move into the Education Sector without a background in teaching?
A pivotal moment in Tanya’s career occurred after her move to an industrial relations role within the Department for Education. When the opportunity came up to become a Human Resource Business Partner for what at the time was over 160 schools and pre-schools, she found herself as the first person in the team not to have a teaching background. As Tanya noted, this was undoubtedly a challenge, and she told us, “I knew that I had to do a lot to win over the field and show that, YES, I could understand schools and their operations without being a teacher.” Historically she found that “the thinking had been that you needed to have been [a teacher] to provide advice on staffing and HR matters in schools.” Tanya grew in this role to feel she had a tangible impact across her team in changing this thinking. Now, several years on, they are far more blended in terms of their diversity of backgrounds and experiences, with a more profound sense of the value of the HR profession in the education space.
The move of Year 7 to high school was a significant milestone for SA that you were involved with. What are your reflections on how you managed this considerable change?
“We were the only state in the country that didn’t have high school for Year 7s” It was a big deliverable for the Government of the day and a truly massive project- in which Tanya shared she was privileged to be involved. “The workforce component was enormous, and they needed a separate stream” to manage this. In response, Tanya applied for the role of Assistant Director of Workforce, Year 7 to High School. Tanya noted that this is probably the most challenging thing she has undertaken in the sector and her proudest. Her task in this role was “to ensure that a primary teacher could be supported to transition into a secondary school setting and teach secondary school students, noting that they’re extremely different environments, and the change management required was enormous.”
One of the other challenges in this project was changing the existing ideas and processes around recruitment. Tanya and her team immediately found that they needed to approach this differently. Compounding on an already challenging project, it was at this time that COVID-19 reared its head, adding increasing complexity. Tanya noted that this challenged her to think differently, especially in recruitment. In response to COVID-19, video introductions were introduced as part of the application process, which greatly improved the quality of candidates being interviewed. In this way, COVID-19 had an unforeseen silver lining, fast-tracking this development and providing the opportunity to think differently.
What’s your advice to others trying to manage change?
Reflecting on these challenges, Tanya shared that they have reaffirmed the importance of your team and the people you surround yourself with. She found it was necessary to remember to inject fun into the work environment. When dealing with high-pressure projects, falling back to group dynamics that support resilience and well-being helped her team meet the challenges they faced along the way.
Tanya also explained that as a leader, it’s essential to set clear goals so that your team knows where they are, where they are going, and why. Having clarity around your goals will help you be more responsive and agile when situations change – as Tanya and her team found when COVID-19 arrived.
For stakeholders, being clear about the “why” and “how” were also key elements. Tanya noted that “in year 7 to High School, while many key stakeholders didn’t like the change, there was no ambiguity about what was happening and how it would happen – stakeholder engagement and clear communication really did ensure our success”.
What has kept your passion alive for working in the public sector?
Tanya shares the importance of connecting to the core vision and purpose of your work, and being open to new opportunities that will reignite your passion.
“After working with schools for so many years, I thought I’d be challenged to connect with purpose in infrastructure and transport, but in actual fact, it’s been even easier. Service SA, public transport, major roads projects and builds impact every single South Australian every single day – and that’s something I’m incredibly proud to be a part of”.
Having that sense of connection with purpose is vital in Tanya’s view, and is what continues to draw her to work in the public sector.
What are your thoughts on creating positive culture across departments and agencies as an HR practitioner?
Tanya is passionate about “demonstrating that HR is an enabler” instead of another organisational hurdle. She shares that positive change begins from the top down. In her latest role in Infrastructure and Transport, her team was responsible for leading, developing, and delivering the whole of Department and first (in a very long time) annual awards ceremony in March 2023. This event celebrated and recognised excellence in service, innovation, and stakeholder engagement, amongst other things. In Tanya’s view, it was an opportunity for HR to take a leading role in creating a culture that celebrated success and its valuable people.
On behalf of the IPAA SA Divisional Council, we thank Tanya for sharing her insights with the IPAA SA Community and for her many positive contributions and commitment to making a difference. If you want to be involved in a future IPAA SA Insight Article, you can nominate or suggest a topic here.
“I haven’t met a public servant who doesn’t work hard and get up in the morning to really make a difference”
Ruth Ambler FIPAA, an IPAA SA Member for over 20 years, has been on a career journey across the public sector that has spanned departments and has enabled her to leave her mark on the State.
Ruth’s career in public service began in the Housing Policy space, where at the time, she had been employed in the non-government sector. Being tapped on the shoulder for this new role in the Department of Human Services, she was excited to have the chance to make a more significant impact. While she had been working with organisations that were linked to policy advocacy around housing issues, she saw this as her chance to jump in at the ground level and make a difference from the inside. This step into public service was, of course, only the beginning.
After an election, the Department of Human Services, which at the time included health services, was split into two departments, and this led Ruth into the area of health policy. Here she began a review of the Dental Act and regulations for dentistry in South Australia as General Manager, State Wide Dental Services. In her most recent role, she has returned to the Department of Human Services as Executive Director, Community Investment and Support.
Ruth’s other roles have included:
With experience spanning so many varied roles and departments, we were fascinated with Ruth’s advice and insights. So, let’s get into the questions that Ruth shared her answers to…
What has made you stay in the public sector?
For Ruth, it’s about two things – the astounding variety of the work and the great people she has the opportunity to work with. In her experience, she has yet to meet a public servant who isn’t working hard at what they do and trying to do the right thing for the community. This sense of common purpose and value is a strong point of the sector that is unique, given the scale and scope of the work involved. As Ruth explained, she has been part of many reforms and can see her work’s tangible positive effects.
Ruth highlights that it’s a “pretty good feeling when you can go home at night and feel like you’ve improved an outcome for your citizens”. In the South Australian public service, we are particularly privileged as a smaller state, with a so-called “two degrees of separation”, that chances are the work you do in the sector today will impact somebody you know in the future.
What are some of the biggest challenges you have faced?
Working in a political environment, Ruth shared that there are, of course, challenges that come with that. In her view, the media plays a huge role in managing community perception. In today’s world of modern media and vocal interest groups, it can create a challenging and noisy environment for public servants. However, going back to the purpose of the sector, Ruth highlights that we are there to serve the government of the day and that regardless of the priorities or personality of a government, that is what we need to commit ourselves to.
How can we navigate issues of integrity and accountability?
According to Ruth, accountability and transparency are two of the most necessary features of trustworthy public service, and we wholeheartedly agree. Ruth shares that, at times it’s easy to feel bogged down in red tape and procedure, but she reminds us that patience and following those processes is key to maintaining not only personal integrity but also the integrity of the sector – which every public servant plays a part in.
Ruth shares some essential advice to anyone who is grappling with an issue of ethics or integrity, “if something doesn’t seem to you quite right, it’s probably not quite right, and you should seek some advice and always think about how you would feel if it was on the front page of the paper”.
As Ruth notes, these issues are not something to take lightly they REALLY matter, “your reputation is probably your most important possession, and once you’ve lost it, you’ve lost it. So I would just say be incredibly cautious about those sorts of matters”.
What is your advice on navigating a change of government or direction?
Ruth noted that it’s easy to be caught up in the change cycle, but we can help find our footing when we remember that our mission is to serve the government of the day. From Ruth’s experience, she has found that as a leader during those times of change, it’s vital to communicate and bring staff along on that change of direction. Having gone through many changes in government herself, Ruth highlighted that focusing on the opportunities, rather than the challenges or negatives is essential in maintaining a resilient outlook. She noted that, yes, sometimes programs will change or cease, but others will be brought in – she understands that this process can be complex, particularly if you are invested in those – but to always come back to the great opportunities that are out there. As Ruth said previously, we are there to support the government. She shares that it can be “incredibly empowering to think about being part of delivering on an agenda of a new government and all that sort of energy and excitement that comes with that”.
If you would like more advice on dealing with a change in government, you can also watch the video resource here.
What do you love or value most about being in the public sector?
Ruth reflects that the real value and passion she has for her work is in the vast opportunity to find sensible solutions to some of the thorniest problems. Looking to our ‘On the Couch’ interview with Damien Walker, Chief Executive, Department of the Premier and Cabinet, he also shared a similar sentiment – that we are dealing with some of the most difficult problems out there – and in what other space do you get to work with problems and solutions with that kind of scale and impact?
What is your advice to people who are feeling burnt out in their work?
Exploring this question with Ruth, she expressed that there can be high pressure in the public sector that comes along with the complex problems we are dealing with. Ruth encourages us, though, to always come back to that sense of purpose whenever we feel discouraged.
She also urges people to care for their mental well-being by improving their resilience. Personally, Ruth does this through exercise, sleeping well and ensuring that she takes time away from the office occasionally. Throughout her long career, she has found that taking the time for a hard reset, with a holiday or just a break from the normal day-to-day, can provide the time to reset your resilience and be ready to face those challenges and opportunities anew.
What is your advice to those who are new to the public sector?
Ruth highlights that government is complicated and that a wealth of insider knowledge isn’t necessarily written down. Joining the policy network, which is run through the Cabinet Office, is a significant first step for anyone in the sector, particularly those working in policy areas. It will provide vital information on how government works and point you in the right direction to answer your questions.
She also suggests finding a mentor whom you can build an excellent ongoing relationship with. They will be someone you can go to for those questions you may not want to put to your direct line manager.
As her final advice to newcomers in the sector, Ruth also highlights that taking the time to get to know your colleagues is invaluable. For her, this means connecting with others, not just in her department but across the sector. As a long-time member of IPAA SA and a frequent delegate and occasional speaker at IPAA events, Ruth suggests events like those offered by IPAA as a great place to start connecting with others – who knows, and you may even run into Ruth there.
On behalf of the IPAA SA Divisional Council, we would like to thank Ruth for sharing her insights with the IPAA SA Community and for her many positive contributions and commitment to making a difference. If you would like to be involved in a future IPAA SA Insight Article, you can nominate or suggest a topic here.
Have you thought about your career goals for this year and beyond and how you will take advantage of every opportunity? Studies from Harvard Business School have shown that people who set goals are 10 times more likely to be successful! It can seem challenging to stick to your goals throughout a busy year, however, there are some simple steps and tools you can put in place to help yourself achieve these….
Set SMART Goals
In order to achieve your goals, you may need to make a shift to your thinking around them. As a rule, you should always make your goals SMART. Though you have probably long heard of this popular goal setting acronym (illustrated below) you cannot argue with its clear-cut methodology. If you are setting a goal, you need to make it Specific, Measurable, Attainable, Realistic and Timely (SMART). By fitting your goals within the SMART framework, you will become more likely to follow through on them.
The BIG picture
Studies have shown that if you train your brain to think about what you want in life and then take actions to achieve it, this will form part of your identity. As explained by Positive Psychology, effective goals are based on values and ethics, because if you are not aligned with your goals and they do not resonate with your core principles you are likely not to achieve them.
It is about understanding your strengths, weaknesses, likes, dislikes, and core values, and working with them. If knowing yourself is the first step in reaching your goals, then the next step is thinking on the macro level and setting yourself a goal around the type of person you want to be. If your goal this year for example, is to become a team leader or manager then you need to step back and consider why do you want this? What is the goal behind the goal? For some this might be linked to the goal of being able to inspire people, for others it might be that they want to be the kind of person who others approach for knowledge.
Once you can identify your macro goal you will find it much easier to see where your other goals fit within this and to create a plan moving forward to achieve these.
The power of sharing your goals
Aside from actually being able to identify your goals (both big and small) you NEED to give priority to your goals – and for some of us this can be challenging. It is one thing to say in your head that you will become a team leader by this time next year, but another entirely to actually take the steps to achieve it – this requires accountability, both to yourself and ideally, to someone else. That’s right, your goals do not need to be a secret, be proud and passionate about what you want to achieve and let someone you know and trust in on them. Not only will this help you determine if your goals are achievable, but you will also have someone else who you are accountable to for your progress (or lack of progress) on meeting your goals – not to mention someone to cheer you on. If you do not have anyone who you can share with, you can also give yourself a sense of accountability by writing down your goals and keeping them in a place that you see frequently (a sticky note on your bathroom mirror, a daily calendar reminder…).
Remember, a person who is goal orientated is more likely to have a “positive approach towards life and perceive failures as temporary setbacks, rather than personal shortcomings” and in today’s world isn’t that something we all need?
Ready to take your goal setting a step further?
Becoming a Personal Member of IPAA SA will support you at every stage of your career journey. We are currently offering our new Goal Setting Starter Pack for free to all our Personal Members. This digital guide and workbook is a vital tool you can use to explore, plan and track your goals this year and beyond.
To become a member or explore the full range of membership benefits please visit here.
Schrader, J 2018, ‘Why New Year’s Resolutions Fail’, Psychology Today, viewed 12 January 2022, <https://www.psychologytoday.com/au/blog/modern-mentality/201812/why-new-years-resolutions-fail>.
Chowdhury, MR 2021, ‘The Science & Psychology Of Goal-Setting 101’, Positive Psychology, viewed 12 January 2022, <https://positivepsychology.com/goal-setting-psychology/>.
Peterson, J 2018 ’12 Rules for Life: An Antidote to Chaos’. Available here: https://www.amazon.com.au/12-Rules-Life-Antidote-Chaos/dp/0345816021
New Tech Northwest, 2019, The Psychology of Writing Down Goals. Available here: https://www.newtechnorthwest.com/the-psychology-of-writing-down-goals/#:~:text=How%20about%20because%20a%20Harvard,than%20those%20without%20any%20goals.
Image Credit: Photo by S O C I A L . C U T on Unsplash
At the 2021 IPAA National Conference held in Brisbane this week, Dr Gordon De Brouwer PSM FIPAA announced the 2021 National Fellows to be recognised by the institute. This year not one, but two, South Australian Members were recognised with the award of Fellowship. Our Divisional Council is pleased to congratulate Caroline Mealor and Ruth Ambler as worthy recipients of the highest accolade of IPAA and welcome them into an esteemed cohort of Fellows.
Fellowship of the institute recognises the achievements and commitment of members of the institute to the best practice of public administration, as well their contributions to the goals on the institute.
Caroline Mealor FIPAA is the current Chief Executive of the Attorney General’s Department (AGD) and is also the Company Secretary of our Divisional Council. Caroline is highly committed to the reform of the criminal justice system and has led significant reform in this area. In addition, she has led South Australia’s involvement in the National Redress Scheme and coordinated the State’s response to both the Royal Commission into Aged Care Quality and Safety and the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability. Caroline firmly believes in the importance of skilled leaders at all levels and has encouraged a strong focus on leadership development across her department through a number of initiatives designed to upskill and grow the next generation of leaders in the AGD.
Ruth Ambler FIPAA is the Executive Director, Cabinet Office of the Department of the Premier and Cabinet and a long time patron and member of IPAA SA. Ruth has led a varied and impactful career in the South Australian public sector, spanning departments including Human Services, Community Investment and Support, Aboriginal Affairs and Reconciliation and more. In her current role in Cabinet Office, Ruth supported a newly elected Government who had not been in power for 16 years. During this time, Ruth implemented measures to support a Cabinet-led Government that positioned DPC to coordinate and lead whole of government reform and strategic initiatives. Ruth also led the implementation of the Boarding Call database which made it easier for South Australians to join one of more than 200 government boards that work to make a difference in our state. In addition to this, Ruth has also has significant positive impact on Reconciliation action within SA, taking a leading role in the Reconciliation Action Plan 2020-23.
Congratulations once again to both Caroline and Ruth on this most-deserved recognition for their efforts and commitment to the betterment of public service in our state. To view all National Fellows, please visit here. For more information on the National Fellowship award and IPAA National, please visit here.
Membership starts from only $99 per year and is open to anyone working within or in association with the public sector.
Become a MemberStress is defined by Health Direct as an “expected human response to challenging or dangerous situations.” Small amounts of stress can be supportive to our growth and development, but large amounts of stress can decrease alertness, energy and productivity.
Did you know? Stress releases your ‘fight or flight’ response, which in turn releases adrenaline and cortisol hormones that increase your heart rate, metabolism and breathing.
Some of the signs of stress include:
Please seek professional advice or contact Lifeline on 13 11 14 if you or someone you know is in crisis.
You have identified yourself or someone you know as being stressed, now what?
There is a range of different techniques and strategies that can help improve your stress levels at work, which in return can help re-motivate you. We have 5 tips for managing stress, however, we do recommend you seek a health professional or complete Health Direct’s online symptom checker to get advice on your best course of action.
Tip #1 | Strategies and Activities
It is important for you to create a strategy so you know exactly what you need assistance with, so you can make these changes and can see progress. Without any clear direction or goals, you can fall back into your bad habits again.
Find an activity you can complete when you are feeling stressed, this can help you to stop, calm down, refocus and revaluate the situation. Whether you are doing mindfulness activities to help you rethink your emotions, or find a physical activity you can do which will help in that given situation.
Lumosity is an online game developed by neuroscientists which aims to empower individuals to live better and brighter lives. It starts by testing your attention, flexibility and maths skills to then provide you with insights
Tip #2 | Meditation and Relaxation
Meditation is explained by Healthline as being “the habitual process of training your mind to focus and redirect your thoughts.”
By meditating you can increase awareness of yourself and what’s happening around you, which can help you to reduce stress, create healthier habits and have a more positive outlook on life. Taking the time to stop and rewind is extremely important, especially as we are moving a million miles a minute.
There are a variety of different ways you can meditate or relax, you just need to find what works for you. For more information on the types of meditation read the Healthline article here.
You can also relax at work by going outside for some fresh air, giving your hands or body a massage (or use a roller), relaxing your muscles, stepping away from your computer and have some undisturbed alone time in a quiet space, take deep breaths or listen to some calming music or sounds. Remember to slow down and take time for yourself, as work cannot be done if you are not well or in the mental headspace to complete it.
Tip #3 | Health and Fitness
Your physical health and fitness is so important, as exercise is linked to mood enhancement and the blood pumped into your brain helps you to think more clearly. This in return can increase the part of the brain which is responsible for memory and helps protect you against injury and diesease.
The Australian Guidelines recommends 30 minutes of moderate to intensive physical activity throughout the day. It is also important that during this time you practice mindfulness and choose activities that you enjoy to keep you motivated. By combining exercise with a healthy diet you will gain more energy throughout the day, increasing focus, attentuion and productivity at work.
Looking for an exercise that you can enjoy and fit into your daily routine? Try one of the following:
There are lots of ways we can make small adjustments into our lives to improve our health and fitness. This includes taking the stairs instead of the lift, walking to work, ‘deskercise’ (this can be a fun team exercise), stretching and standing up from your desk for at least 1 minute every hour.
Tip #4 | Find Your Happy
Whether you keep a journal or a mental log of every time you feel happy, then think about what exactly made you feel that way in the moment. This can help you to create purpose and give you more control over your own emotions. This is also a process of trial and error, if you try something to make you feel happier and it didn’t work then pick yourself up and try something else.
It is also important to remain grateful and find positives in your day even when you are feeling down. Start by writing down 3 things you are grateful for in your day, and this can also be used to turn your negatives into positives.
For example, you are informed by your manager that a new policy is going to be enforced which means that the project you are working on now needs to be reworked and changed. You are thankful for the opportunity to review your work and improve it to a higher standard. If you can change your mindset to see things in a more positive light then your negative thoughts will disappear and you will be happier for it.
Remember there are people around you that can help you to find your happy, you are not in this alone.
Tip #5 | Keep Informed and Stay Connected
The world is changing and we know it! But it’s more important than ever for us to keep learning and maintain social connections with others.
Ways you can keep informed and stay connected includes:
If you want to meet new people in the industry, get discounted training to stay informed and up to date in your career, then register for an IPAA SA Membership here.
Resources
Health Direct 2019, Stress, Health Direct, viewed 7 October 2021, <https://www.healthdirect.gov.au/stress>.
Health Direct 2019, Exercise and Mental Health, viewed 14 October 2021, <https://www.healthdirect.gov.au/exercise-and-mental-health>.
Very Well Mind 2021 Effective Stress Relievers for Your Life, viewed 14 October 2021, <https://www.verywellmind.com/tips-to-reduce-stress-3145195>.
Photo by Elisa Ventur on Unsplash
Looking for a podcast to get inspired, learn something new or to confirm that you are going in the right direction? IPAA have some public sector specific podcasts which feature some insightful conversations with local public service professionals.
#1 – IPAA ACT | Work With Purpose Podcast Series
This podcast series explores the important role of the Australian Public Service and their roles in supporting the Government’s response and recovery from the COVID-19 pandemic. Focusing on priorities for the future and key learnings /takeaways from leaders in the sector.
Available on the IPAA ACT website.
#2 – IPAA ACT | Integrity Series
The Integrity Series is a four-part podcast series produced in partnership between IPAA ACT and the Australian Public Service Commission (APSC). It explores the meaning of integrity and the importance of harnessing integrity as an APS craft to build a high performing and trusted public service.
Available on the IPAA ACT website.
#3 – IPAA VIC | Public Sector Perspectives
IPAA Victoria presents Public Sector Perspectives, a podcast featuring conversation with incredible people highlighting the interesting work in government and across the Victorian Public Sector.
Available on the IPAA ACT website.