Managing Workplace Conflict and Difficult Conversations

Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.

Essential Coaching Skills

(previously Coaching Skills for Leaders)

Coaching is such an effective skill when working with staff. It’s more than just management; it is working to bring out the best of your key people, while working with them on improvements to their performance.

Introduction to Supervision and Management

This course is designed to give you an introduction to your new world of supervision and management and also to provide you with foundational models and approaches to supervision and management.

Leading and Developing an Effective Team

Build the skills to assist team members to work together to deliver on the goals and aspirations of the organisation. You will be provided with a day packed full of practical information, tips and tools for new managers. You will explore how to get a grip on your own role, how to make the transition from team member to team leader and how to get your team working at its best.