David Albury argues passionately that the tempting responses to hard times with which we’re all familiar, like disinvesting, rationing and squeezing, are insufficient to tackle the challenges, expectations and pressures on public service in the 21st century. Our task is to continuously improve current systems, while simultaneously both enabling the fundamental re-design of services to meet citizen expectations, and addressing the financial challenges in an age of austerity.

The good news is that we now know how to systematically generate and incubate the kinds of innovative changes in our organisations and services which can allow us to achieve better outcomes for lower costs.

Please join David Albury as he explains how to use austere times to leverage new and better results.

Moderator: Jo Sutherland-Shaw, Director, Organisational Performance, Attorney-General’s Department

What previous participants have said about David:

“Best presentation ever at ANZSOG!”

“What a great presentation, by a passionate and knowledgeable presenter.”

“Great enthusiasm and knowledge of subject material. Articulate and engaging presentation and excellent real life examples.”