The full-day Masterclass will give you the opportunity to learn, discuss and practice a range of coaching styles and skills, while developing your own communication practices. Hands-on examples will allow you to build your own coaching framework and charter, evaluate different types of conversations and explore, with your colleagues, how today’s work environment can impact on bringing a team together.

And an individualised Q-and-A will allow for discussion around the specific topics you would like to bring to the table.


  • The reason for coaching, and how it illustrates leadership
  • Definitions and elements of coaching
  • The key skills you’ll need to develop
  • Coaching models and approaches to consider
  • Navigating your team
  • The challenges of the post-pandemic team environment
  • The art of knowing how your team ticks
  • Generational approaches to coaching
    • Reviewing your own coaching style and building a coaching framework
    • Using the online environment effectively
    • The variances in motivation and inspiring action on an individual and team basis
  • Managing your conversations
    • Conversational guardrails
    • Building collaborative conversations
    • Building ownership of problems and teamwork in solutions
    • The art of asking the right question
    • Effective listening skills
    • Handling difficult conversations
    • Resolving conflict


By the end of this course you will have:

  • An understanding of the different coaching and management styles that could be applied.
  • An understanding of a range of approaches that could suit your own team and situation.
  • Developed a framework or charter applicable to your own coaching situation.
  • Reviewed your current coaching style in a strategic environment.
  • Practised approaches to team dynamics in a group setting.
  • Practised approaches to difficult conversations in a group setting.
  • An appreciation of the wider tools available to have good, productive conversations.

Who Should Attend 

  • Team leaders in a middle to lower level of management.
  • Team leaders looking for a practical workshop where they can test-drive new skills and approaches.
  • Managers and leaders who are new to a team leadership role.
  • Managers and leaders who are experiencing change in the teams they are leading.
  • Subject experts finding themselves now running teams, particularly those experts without a background in communication or leadership.

Benefits to You and Your Organisation 

Your department’s leaders will have a toolkit, polished in practice, to continue their development as they progress through to higher levels of management.

Learn about our speakers

David Rawlings

Landmark Media

David Rawlings is a seasoned communications professional with 30 years experience in connecting audiences with the right message. His expertise spans government, corporate and not-for-profit and a vast range of industries, represented by local, national and global clients. He cares about the impact of words, and helps organisations find the perfect mix to stand out and connect in a crowded marketplace.

Upcoming course availability

In person

September 2024

Thursday, 26 September 2024

9:00 am - 4:30 pm (8:45 am registration)

Workbook, resources, morning tea, lunch and refreshments

12 Pirie Street, Adelaide SA 5000
(room location to be advised closer to date)
View map

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725

This course is also available in-agency. Please contact us for further information