• Understanding the core of conflict
  • The principles of mediation
  • The role of the mediator
  • Essential mediation skills
  • The mediation process
  • Gain insight into the core elements and dynamics of conflict
  • Discern when mediation is a viable option
  • Learn how to coach individuals through conflict
  • Develop key skills to mediate and resolve staff conflicts
  • Acquire a step-by-step framework to guide people through the mediation process
Who Should Attend

This course is aimed at emerging or seasoned leaders, supervisors, managers, and HR professionals involved in advising clients, managing staff, or facilitating planning and decision-making. It is equally valuable for individuals handling disputes in commercial, government, non-profit, or community sectors.

Benefits to You and Your Organisation

Mastering conflict resolution techniques empowers you to skillfully defuse tense workplace situations, preventing escalation. This not only enhances overall organisational productivity but also nurtures a heightened sense of wellbeing and boosts staff morale. Elevate your professional skills with this impactful mediation course.

Learn about our speakers

Thilan Legierse

Mediator, Leadership & Team Coach
Win-Win Matters

Thilan Legierse is a certified mediator (NMAS) and a certified leadership coach (ICF-PCC) with a Master of Law from the University of Amsterdam. She started her career as a barrister and subsequently worked for 12 years for the United Nations on War Crimes and Human Rights. In South Australia, before founding her consultancy Win-Win Matters, she worked as a government investigator, a senior Project Officer for Multicultural SA and an HR Manager for the Department for Education. She has mediated hundreds of workplace conflicts and trained more than a thousand people on communication, conflict resolution and leadership skills. She is the author of the book ‘Dealing with Conflict at Work’.

Upcoming course availability

In person

June 2024

Tuesday, 04 June 2024


In person

September 2024

Thursday, 12 September 2024

In person

November 2024

Monday, 11 November 2024


1 full day
9:00am - 4:30pm (8:45am registration)

Competency framework
First Line Manager Common(ASO2-ASO5)
Middle Manager Core(ASO6-ASO8)
Next-EXEC/Manager (ASO7-ASO8)

Workbook, resources, lunch, morning tea and refreshments

12 Pirie Street, Adelaide SA 5000
(please visit registration links for further information)
View map

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-member $725

This course is also available for in-agency delivery. Contact us for further information.

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