This comprehensive full-day session focuses on equipping you with the essential skills to mediate and resolve conflicts among staff members, clients, and stakeholders.
Content
Understanding the core of conflict
The principles of mediation
The role of the mediator
Essential mediation skills
The mediation process
Outcomes
Gain insight into the core elements and dynamics of conflict
Discern when mediation is a viable option
Learn how to coach individuals through conflict
Develop key skills to mediate and resolve staff conflicts
Acquire a step-by-step framework to guide people through the mediation process
Who Should Attend
This course is aimed at emerging or seasoned leaders, supervisors, managers, and HR professionals involved in advising clients, managing staff, or facilitating planning and decision-making. It is equally valuable for individuals handling disputes in commercial, government, non-profit, or community sectors.
Benefits to You and Your Organisation
Mastering conflict resolution techniques empowers you to skillfully defuse tense workplace situations, preventing escalation. This not only enhances overall organisational productivity but also nurtures a heightened sense of wellbeing and boosts staff morale. Elevate your professional skills with this impactful mediation course.
Learn about our speakers
Thilan Legierse
Mediator, Leadership & Team Coach
Win-Win Matters
Thilan Legierse is a certified mediator (NMAS) and a certified leadership coach (ICF-PCC) with a Master of Law from the University of Amsterdam. She started her career as a barrister and subsequently worked for 12 years for the United Nations on War Crimes and Human Rights. In South Australia, before founding her consultancy Win-Win Matters, she worked as a government investigator, a senior Project Officer for Multicultural SA and an HR Manager for the Department for Education. She has mediated hundreds of workplace conflicts and trained more than a thousand people on communication, conflict resolution and leadership skills. She is the author of the book ‘Dealing with Conflict at Work’.
