Strong professional communication builds trust, collaboration and more productive working relationships. This course helps participants understand their own communication style, adapt to others, strengthen listening and assertiveness skills, and communicate clearly across a range of workplace settings.
Is this course right for you?
This course is designed for staff who want to strengthen their interpersonal communication skills and build confidence in team-based, customer-facing or cross-functional workplace environments.
It may be right for you if you:
- Are new to team-based environments
- Work in a frontline, administrative or customer-facing role
- Want to strengthen your interpersonal communication and confidence
- Navigate cross-functional communication
- Want to better understand your own communication style
- Need practical tools to listen, respond and communicate more assertively
- Want to build more respectful, trusting and collaborative workplace relationships
What you’ll explore
This course explores what professional communication looks like in practice and why high-level communication skills matter in the workplace.
- What is professional communication?
- Importance of having high-level professional communication skills
- Importance and impact of positive communication, including communication based on respect that builds trust and collaboration
- Understanding your communication style
- The communication process, including sending and receiving clear messages
- Listening skills
- Communication behaviours and style under stress, including passive, aggressive, passive-aggressive and assertive styles
- Assertive communication, including what it is and techniques for raising concerns and feedback
- Expectations and responsibilities in communication as an employee and customer in the public sector
Benefits to You and Your Organisation
- Understand what professional communication is and explain its role in building trust, collaboration and respect in the workplace
- Recognise your own personal communication style and understand how to adapt to different workplace contexts, personalities and needs
- Practise active listening and assertive communication skills to give feedback and raise concerns constructively
- Increase self-awareness and learn how to communicate more clearly and assertively
- Strengthen your ability to listen, respond and build rapport with a wide range of people across a variety of work settings
- Foster a workplace culture grounded in respect, trust and collaboration
- Reduce misunderstandings, conflict and communication breakdowns across teams
- Support greater internal and external service quality through clearer communication
- Equip staff with tools to represent your agency positively and consistently
Should Attend
- Individuals new to team-based environments
- Staff in frontline, administrative or customer-facing roles
- Professionals seeking to strengthen their interpersonal communication and confidence
- Team members navigating cross-functional communication
Group Bookings
**For groups of five or more, IPAA SA can tailor the training to suit your organisation. Group bookings may also be eligible for a preferential rate. Complete the form, and our team will be in touch to discuss options. **
Learn about our speakers
Jane Wundersitz
Award-winning Speaker, VIA Strengths Australian Master Trainer, Applied Positive Psychology and Neuroscience of Leadership Practitioner, and Positive Change Activist.
WunderTraining
Jane Wundersitz is the founder of WunderTraining and has delivered to over 50,000 people. Recent awards include being recognised as a Top 50 Australian Business leader, and Business Women of Influence.
She is one of today's influential voices who loves partnering with organisations to build contemporary leadership skills, high-performance teams, and sustainable, positive, and purpose-driven workplaces. She delivers to an international audience. Her clients include many blue-chip organisations like- Microsoft, TikTok, Salesforce, Qantas, Johnson and Johnson, Hitachi, Rio Tinto, Hays, and KPMG, to name a few, and over 40 Public Sector Departments at a Federal and State level. With clients in finance, manufacturing, retail, energy providers, technology, Universities and Not for profits she gains a broad perspective of what is working well across industries. This contemporary full-day program includes current research into successfully leading hybrid teams, including a deeper understanding of people through applied positive psychology and neuroscience + best practice seen across an array of organisations.
Jane has 25 years of experience in People and Culture Development and has held International, State, and Regional Senior Leadership roles in Australia and the UK.
She is a high-energy and engaging speaker. Her positive approach complements the active learning environment. Participants stay involved throughout the session, and self-reflection, interaction, and personal application are high. She loves creatively crafting and tailoring her workshops to fuel a safe and inclusive learning environment, building opportunities to connect, reflect, and share opinions. Jane has developed over 40 workshops to meet clients' needs and releases four new programs annually relevant to today's and future work world needs.
Upcoming course availability
In person
June 2026
Tuesday, 23 June 2026
BOOKED OUT - Add yourself to the waitlist and we will be in contact if a position becomes available: https://sa.ipaa.org.au/pdwaitlist/
In person
July 2026
Thursday, 23 July 2026
Format
Face-to-face
Duration
1 full day
9:00am-4:30pm (8:45am registration)
Inclusions
Resources, workbook, morning tea, lunch and refreshments
Location
12 Pirie Street, Adelaide, SA 5000
(please visit registration links for further information)
View map
Costs
Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725
