• The evolution of performance measures 
  • From Analogue to Digital dashboards 
  • Sifting through the layers of measurement 
  • Identifying the drivers of performance 
  • Exploring the implications of application 


By the end of this course you will be able to: 

  • Differentiate KPIs from PIs 
  • Identify key performance indicators for your unit or team members
  • Draft a balanced set of measures 
  • Build a plan to trial the application and effectiveness of such measures 

Who Should Attend

This workshop will be of greatest benefit if you are managing a work team or division and who are trying to crystallise your thinking regarding key measures of performance. 

Benefits to You 

By attending this course, you will develop a greater awareness of those key strategies and tools you can use to monitor and drive performance. 

Benefits to Your Agency/Department 

Your agency/department will benefit by developing your skills as a supervisor or manager who can build a balanced set of genuine key performance indicators that work to the benefit of organisational goals and team members.

Learn about our speakers

Scott Way

BDO Industrial & Organisational Psychology (SA) Pty Ltd

Scott is the founder and director of BDO Industrial & Organisational Psychology. He is a registered Organisational Psychologist with over thirty years consulting experience throughout Australia, Asia & New Zealand.

During this time, he assisted over 300 organisations and provided training and development to over 10,000 managers and employees, and over his involvement with IPAA he has supported over 500 workshop participants.

He has previously held senior positions within the automotive and mining industries, as well as the Australian Public Service.

Qualifications & Memberships
• Bachelor of Arts (Psychology)
• Graduate Diploma In Applied Psychology
• Master of Business Administration
• Member of the Australian Psychological Society
• Chartered Member of Australian Human Resources Institute
• Member of the Australian College of Organisational Psychologists
• PBA Approved Supervisor
• Registered Psychologist

Scott is an experienced consultant and is currently involved in organisation enhancement activities in a number of public and private sector organisations. His areas of expertise include;
• Organisation review and development
• Staff, manager and leader development
• Team building
• Strategic & Business Planning
• Targeted Training


1 half day 9:00am-12:30pm
(8:45am registration)

Competency framework
Middle Manager Common (ASO6-AS08-MAS03)

(this competency framework is provided as a guide only)

Workbook, morning tea and refreshments

Level 6, 12 Pirie Street, Adelaide SA 5000
(please visit registration links for further information)
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Personal Member $355
State Govt Employee Member $390
Corporate Member $405
Non-Member $440

This course can be delivered In-Agency. Contact us to discuss the delivery of this course within your department.