Conflict Management: Self-Resolution in the Workplace
Conflict Management: Self-Resolution in the Workplace
Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.
Content
The core elements of conflict
The causes and dynamics of conflict
The different conflict styles and understand your own conflict style
Conflict Management and Conflict Transformation Skills
Dealing with difficult people
Effective communication
Managing high emotions of others and self
Standing up for oneself in a respectful way.
Outcomes
Understand the core elements and dynamics of conflict
Understand what makes people tick in conflict, including you
Identify different conflicts styles, including your own
Develop skills to have meaningful conversations even if you disagree with one another
Develop strategies to avoid escalation of conflicts, de-escalate and resolve conflict
Who Should Attend
This course will be of greatest benefit for people working in diverse or small teams that strongly depend on internal collaboration and people working with a different range of clients and stakeholders – particularly those who want to know how to deal with and resolve conflict when you are in it.
Benefits to You and Your Organisation
You will improve your techniques to manage conflicts effectively, learn how to create win-win situations build mutual understanding and common ground, acknowledging existing needs, all to calm down existing high conflict and avoid escalation of emerging conflict.
Managing conflicts efficiently increases the overall productivity of your organisation, boosts staff moral and engagement and prevents high turnover of staff.
Learn about our speakers
Thilan Legierse
Mediator, Leadership & Team Coach
Win-Win Matters
Thilan Legierse is a certified mediator (NMAS) and a certified leadership coach (ICF-PCC) with a Master of Law from the University of Amsterdam. She started her career as a barrister and subsequently worked for 12 years for the United Nations on War Crimes and Human Rights. In South Australia, before founding her consultancy Win-Win Matters, she worked as a government investigator, a senior Project Officer for Multicultural SA and an HR Manager for the Department for Education. She has mediated hundreds of workplace conflicts and trained more than a thousand people on communication, conflict resolution and leadership skills. She is the author of the book ‘Dealing with Conflict at Work’.
Duration
1 full day
9:00am - 4:30pm (8:45am registration)
Competency framework
Entry Level Core (ASO1-ASO2)
First Line Manager Common(ASO2-ASO5)
Middle Manager Core(ASO6-ASO8)
Inclusions
Workbook, resources, lunch, morning tea and refreshments
Location
Adelaide CBD, SA 5000
(please visit registration links for further information) View map
Costs
Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-member $725
This course is also available for in-agency delivery. Contact us for further information.
“When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”
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“I have recommended this workshop to all staff in my working group.”
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“Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”
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“I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”
