• The difference between a manager and a leader.
  • Characteristics of great leaders (and bad leaders).
  • 21st Century requirements of managers including essential people skills.
  • Critical review of current Leadership theories.
  • Self-assessment of Leadership Competencies based on public sector models.
  • Generation of personal Action Plan to target competency development needs.
  • Authentic Leadership model and exercises.
  • Emotional Intelligence including case study and self- assessment.
  • Understand the core competencies of a 21st Century manager and leader.
  • Critically evaluate current Leadership theories.
  • Understand Authentic Leadership theory and how to apply it to your role.
  • Understand Emotional Intelligence.
  • Assess your own EQ and identify areas for improvement.
  • Implement a Personal Plan to develop Leadership / EQ competencies.
Who Should Attend

This course is ideal for anyone who is developing skills in leading or managing people.

Benefits to You and Your Organisation
  • Improved manager competence and engagement.
  • Enhanced team effectiveness and cohesion.
  • Improved emotional intelligence.

This course is also available face-to-face here.

Learn about our speakers

Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD

Managing Director
Human Psychology

Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for nearly five years and is a sought after facilitator, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam incorporates the latest in psychological research, leadership theory and neuroscience and is now in its fifth year.
Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.

Samantha is passionate about helping people to think, feel and perform better to realise their human potential. She is Managing Director of Human Psychology, one of Adelaide’s largest psychological services providers, with a team of 25 people operating for over 10 years. Human Psychology’s mission is to help organisations and their people to embrace 21st-century change by enhancing their self-awareness, building stronger and more cohesive relationships, increasing engagement, developing resilience and most importantly, caring for themselves and others.

Upcoming course availability


October 2023

Friday, 27 October 2023


1 half day 9:00am-12:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO6-ASO8)

(this competency framework is provided as a guide only)

Digital Workbook and Resources

Online via Cisco Webex
(not sure if this platform is suitable for you? Contact us and one of our friendly team will arrange a test session for you - there are options to suit everyone)

Personal Member $260
State Govt Employee Member $295
Corporate Member $305
Non-member $325

This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

  • Authentic Leadership Skills for Managers
  • Managing Wellbeing
  • Ethics in Action – Leadership Practices for the Public Sector
  • Managing Different Personalities
  • Leadership Communication Skills
  • Positive Psychology for Managers (PERMA+)

  • “Since the course I have introduced a team building exercise in my Unit meetings to create a positive culture and have improved my communication skills with the team and also it helps me to deal with different personalities in the team and how to handle the difficult situations when arises.”

    A, Department for Child Protection