Course content

Session 1 – Authentic Leadership for Managers

This course is designed to provide a unique foundation for you to build self-awareness and understand how to apply Authentic Leadership theory and skills. Authentic leaders demonstrate a passion for their purpose, practice their values consistently, lead with their hearts as well as their heads and invest in their personal and professional growth. The course presents the latest in emotional intelligence research and tools for you to build your EQ.

Session 2 – Managing Wellbeing

Learn to understand mental health and mental illness and how to plan and have conversations with staff that meet ethical and legal manager obligations. Develop your understanding of the term “mental health”, learn the behavioural warning signs and refine practical skills in how to discuss mental health in a work context from a performance point of view. You will also explore the concepts of stress and resilience at the individual, team and organisational levels and formulate a practical plan with a COVID-19 lens that includes strategies for supporting remote working and unique challenges to mental health posed by the pandemic. 

Session 3 – Managing Different Personalities

Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism). This is an interactive session that draws on group experience and de-identified Public Sector case studies to embed learning.

Session 4 – Ethics in Action – Leadership Practices for the Public Sector

Understand the terms “bullying and harassment” from both a legislative and behavioural perspective and develop an appreciation of what is and what is not bullying and harassment conduct and what is reasonable in terms of managerial action. Examine the Public Sector Code of Conduct and Code of Ethics and the attributes of an ethical organisation and leader and explore a framework and process for promoting integrity and civility in the workplace.

Session 5 – Leadership Communication Skills

Learn the facets of excellent communication skills and techniques (verbal and non-verbal) required by good leaders, including conflict resolution, effective coaching and feedback, the barriers to communication, defining your personal leadership brand, assertiveness skills, and self-knowledge tools to understand the impact of personality on communication style and have courageous conversations.

Session 6 – Positive Psychology PERMA+

Examine the 5 key principles of the PERMA model of Positive Psychology, which is an area of psychological theory that focuses on strengths and resilience. You will look at how managers can implement Positive Psychology principles personally, in their teams and across the wider organisation. You will also cover the concept of resilience and develop practical strategies for building team resilience and change readiness.


  • Understand Authentic Leadership theory and how to apply it to your role.
  • Understand Emotional Intelligence and assess your own EQ and identify areas for improvement.
  • Understand the common experience of mental health concerns and understand managerial obligations in managing mental health.
  • Feel confident in running a meeting to discuss mental health concerns.
  • Develop an individual action plan to manage stress.
  • Understand Personality Disorders and the difference between annoying behaviour and disordered behaviour.
  • Implement improved performance management and coaching skills.
  • Understand the Public Sector Code of Conduct.
  • Identify the differences between bullying, harassment, and reasonable workplace action.
  • Understand the principles of effective communication.
  • Identify your own communication strengths and areas for improvement.
  • Improve your assertiveness, confidence and presentation skills.
  • Understand the principles of Positive Psychology and the science of wellbeing.
  • Understand resilience and how to build personal, team and organisational capacity.
  • Understand the theory of effective organisational change and how to be change ready.

On completion of this series you will receive a certificate of participation, signed by IPAA SA President and Commissioner for Public Sector Employment, Erma Ranieri, for your CV.

This series is also available face-to-face.

Learn about our facilitator

Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD

Managing Director
Human Psychology

Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for nearly five years and is a sought after facilitator, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam incorporates the latest in psychological research, leadership theory and neuroscience and is now in its fifth year.
Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.

Samantha is passionate about helping people to think, feel and perform better to realise their human potential. She is Managing Director of Human Psychology, one of Adelaide’s largest psychological services providers, with a team of 25 people operating for over 10 years. Human Psychology’s mission is to help organisations and their people to embrace 21st-century change by enhancing their self-awareness, building stronger and more cohesive relationships, increasing engagement, developing resilience and most importantly, caring for themselves and others.


6 non consecutive half days 9:00am-12:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO5-ASO6)

(this competency framework is provided as guide only)

Digital Workbooks and Resources

Online via Microsoft Teams
(not sure if this platform is suitable for you? Contact us and one of our friendly team will arrange a test session for you - there are options to suit everyone)

Professional Member $1,515
State Govt Employee Member $1,725
Corporate Member $1,775
Non-Member $1,910

The programs presented are aligned to public sector competencies and reflect the changing nature of government. You can register for the entire series and receive a 10% discount or register for individual sessions that meet your immediate needs.

Registration details

February-March 2024 Intake

  • Tuesday, 13 February 2024
    Authentic Leadership Skills
  • Tuesday, 20 February 2024
    Managing Wellbeing
  • Tuesday, 27 February 2024
    Managing Different Personalities
  • Tuesday, 5 March 2024
    Ethics in Action - Leadership Practices for the Public Sector
  • Tuesday, 12 March 2024
    Leadership Communication Skills
  • Tuesday, 19 March 2024
    Positive Psychology PERMA+
Register Now

We can bring this training to you

This series can be tailored to your organisation’s needs and delivered on your premises.

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