• Why minutes matter.
  • Pre-meeting preparation.
  • Choosing the right template.
  • Familiarising yourself with meeting jargon.
  • What to do during the meeting.
  • The benefits of active listening.
  • How to ask for what you need.
  • Preparation and distribution of the minutes.


  • Write effective minutes that are clear and easy to action.
  • Know what to include and leave out of minutes.
  • Understand the purpose of minutes.

Who Should Attend

Anyone who is preparing or writing minutes.

Benefits to You and Your Organisation

Enhance the efficiency of meetings and follow-up by producing actionable meeting minutes. This will enable staff to stay informed and act productively.


This course is available face-to-face.

Learn about our speakers

Sharon Ferrier

Professional Speaker & Corporate Educator
Persuasive Presentations

Sharon has a knack for making the complex simple. She believes that ‘passionate people persuade’ and that to make your message stick, you need to balance information with delivery style.

Sharon’s background is in sales and marketing and along the way has studied business administration, marketing, management, journalism as well as more eclectic skills including comedy, improvisation and the art of persuasion.

As an award winning speaker and salesperson Sharon uses her skills to help people become persuasive and influential speakers. She works with individuals and organisations from a diverse range of industries across Australia and overseas.

She coaches senior people ranging from CEO’s and entrepreneurs, to Professors and PhD’s helping them to be engaging and persuasive presenters and enabling them to win pitches, tenders, fellowships and grants.

Upcoming course availability


June 2024

Tuesday, 11 June 2024


1 half day 9am-12pm (8:45am registration)

Competency framework
Entry Level Common/Core (ASO1-ASO2)
First Line Manager Common/Core (ASO2-ASO5)
Middle Manager Common/Core (ASO5-ASO8)

Digital Workbook and Resources

Online virtual classroom via MS Teams

Personal Member $290
State Govt Employee Member $330
Corporate Member $340
Non-member $365

  • “Fantastic course. Highly recommend people do it. Great resource for those who are looking to improve on their skills, or don't know where to start.”



  • “The tools I learnt in the course will help to make the minutes that I write more concise and effective. I have the confidence that I am taking minutes appropriately and understand my role more clearly as a minuter.”


    Primary Industries and Regions SA

  • “Very engaging and made me feel comfortable and confident to participate”


    Dept for Environment and Water

  • “Incredible presenter. Made the course easy to understand and follow.”