Content
  • What is communication?
  • Verbal and non-verbal skills.
  • High impact presentation skills.
  • Barriers to effective communication.
  • Gender differences in communication at work.
  • Assertiveness skills.
  • Self-assessment of personality style and impact on communication.
  • Breaking down internal and external barriers to implement these skills in the workplace.
Outcomes
  • Understand the principles of effective communication.
  • Identify your own communication strengths and areas for improvement.
  • Understand barriers to effective communication.
  • Improve your assertiveness, confidence and presentation skills.
Who Should Attend

Those leading and managing people who would like to enhance their communication skills.

Benefits to You and Your Organisation
  • Understanding of effective communication principles and techniques.
  • Understanding what tends to go wrong with communication at work and why.
  • Build your personal impact as a manager
  • Be more confident in being assertive, presenting and communicating across diverse employee groups and communication channels.

This course is also available online.

Learn about our speakers

Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD

Co-Founder Humn / Clinical Psychologist
Humn

Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for over ten years with consistently positive participant feedback and is a sought after facilitator and keynote speaker, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam in conjunction with IPAA incorporates the latest in psychological research, leadership theory and neuroscience and is now in its tenth year.

Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.

Samantha was until recently CEO of Human Psychology, one of Adelaide’s largest psychological services providers, and is now co-Founder of Humn, a global movement redefining workplace mental health, where genuine care meets innovative leadership through psychosocial safety certification. Humn's mission is to safeguard wellbeing in every workplace. Samantha has extensive experience consulting to the SA public sector over nearly two decades and she is able to share real world scenarios to make workshops practical, applied and engaging.

Upcoming course availability

In person

June 2025

Wednesday, 04 June 2025

Format
Face-to-face

Duration
1 half day 9:00am-12:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO6-ASO8)

Inclusions
Workbook, resources, morning tea and refreshments

Location
Adelaide CBD, SA 5000
(please visit registration links for further information)
View map

Costs
Personal Member $355
State Govt Employee Member $390
Corporate Member $405
Non-member $440

This course is also available in-agency. Please contact us for further information

This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

  • Authentic Leadership Skills for Managers
  • Managing Wellbeing
  • Managing Ethically
  • Managing Different Personalities
  • Leadership Communication Skills
  • Positive Psychology for Managers (PERMA+)

  • “Applying what I have learnt will take some practice, but I now feel like I have the tools to start practicing.”

    A

  • “Very useful information and covering appropriate topics.”

    A