Course content

Session 1 – Authentic Leadership for Managers

This workshop is designed to provide a unique foundation for you to build self-awareness and understand how to apply Authentic Leadership theory and skills. Authentic leaders demonstrate a passion for their purpose, practice their values consistently, lead with their hearts as well as their heads and invest in their personal and professional growth. The course presents the latest in emotional intelligence research and tools for you to build your EQ. It also explores the wider challenges faced by management including accelerating change, generative AI, workforce retention and engagement.

Session 2 – Managing Wellbeing

Learn to understand mental health and mental illness and how to plan and have conversations with staff that meet ethical and legal obligations. Develop your understanding of the term “mental health”, learn the behavioural warning signs and refine practical skills in how to discuss mental health in a work context. You will also explore the concepts of stress and burnout and learn how to scaffold resilience at the individual, team and organisational levels. The course includes strategies for supporting blended working and the leader’s role in promoting a culture of flourishing and positive mental health.

Session 3 – Managing Different Personalities

Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism). This is an interactive session that draws on group experience and de-identified Public Sector case studies to embed learning.

Session 4 – Ethics in Action – Leadership Practices for the Public Sector

Understand the terms “bullying and harassment” from both a legislative and behavioural perspective and develop an appreciation of what is and what is not bullying and harassment conduct and what is reasonable in terms of managerial action. Examine the Public Sector Code of Conduct and Code of Ethics and the attributes of an ethical organisation and leader and explore a framework and process for promoting integrity and civility in the workplace with reference to new psychosocial safety legislation.

Session 5 – Leadership Communication Skills

Learn the facets of excellent communication skills and techniques (verbal and non-verbal) required by good leaders, including conflict resolution, effective coaching and feedback, performance, the barriers to communication, defining your personal leadership brand, assertiveness skills, and self-knowledge tools to understand the impact of personality on communication style and have courageous conversations.

Session 6 – Positive Psychology PERMA+

Examine the 5 key principles of the PERMA model of Positive Psychology, which is an area of psychological theory that focuses on strengths and resilience. You will look at how managers can implement Positive Psychology principles personally, in their teams and across the wider organisation. You will also cover the concept of resilience and develop practical strategies for building team resilience and change readiness.


  • Understand Authentic Leadership theory and how to apply it to your role.
  • Understand Emotional Intelligence and assess your own EQ and identify areas for improvement.
  • Understand the common experience of mental health concerns and managerial obligations in managing mental health.
  • Feel confident in planning and running a meeting to discuss mental health concerns.
  • Develop an individual action plan to manage stress.
  • Understand personality differences and differentiate between annoying behaviour and inappropriate workplace conduct.
  • Implement improved feedback, performance management and coaching skills.
  • Understand the Public Sector Code of Conduct.
  • Identify the differences between bullying, harassment, and reasonable workplace action.
  • Learn how to build a team culture that is supportive, collegiate and high functioning.
  • Understand the principles of effective communication.
  • Identify your own communication strengths and areas for improvement.
  • Improve your assertiveness, confidence and emotional intelligence.
  • Understand the principles of Positive Psychology and the science of wellbeing and flourishing.
  • Understand resilience and how to build personal, team and organisational capacity.
  • Understand the theory of effective organisational change and how to be change ready.

On completion of this series you will receive a certificate of participation, signed by IPAA SA President and Commissioner for Public Sector Employment, Erma Ranieri, for your CV.

This course is also available online.

Learn about our facilitator

Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD

CEO / Senior Psychologist
Human Psychology

Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for nearly ten years with consistently positive participant feedback and is a sought after facilitator and keynote speaker, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam incorporates the latest in psychological research, leadership theory and neuroscience and is now in its ninth year.

Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.

Samantha is passionate about helping people to think, feel and perform better to realise their human potential. She is CEO of Human Psychology, one of Adelaide’s largest psychological services providers and now part of the APM Group globally, with a team of 25 clinicians operating for nearly 17 years. Human Psychology’s mission is to help organisations and their people to embrace 21st-century change by enhancing their self-awareness, building stronger and more cohesive relationships, increasing engagement, developing resilience and most importantly, caring for themselves and others. Human Psychology is the Employee Assistance Program provider for numerous public sector agencies, including SA Health, Department for Education, Attorney General’s Department and Department of Correctional Services. Samantha also coaches executives and leaders across multiple agencies. This experience as a wellbeing partner over nearly two decades has given Samantha a deep understanding of the challenges faced by public sector leaders.


6 non consecutive half days 9:00am-12:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO5-ASO6)

Workbook, resources, refreshments and morning tea

IPAA SA Level 6, 12 Pirie Streeet, Adelaide SA 5000
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Professional Member $1,905
State Government Employee Member $2,115
Corporate Member $2,185
Non-Member $2,385

The programs presented are aligned to public sector competencies and reflect the changing nature of government. You can register for the entire series and receive a 10% discount or register for individual sessions that meet your immediate needs.

Registration details

July - August Intake

  • Tuesday, 23 July 2024
    Authentic Leadership Skills
  • Tuesday, 30 July 2024
    Managing Wellbeing
  • Tuesday, 6 August 2024
    Managing Different Personalities
  • Tuesday, 13 August 2024
    Ethics in Action - Leadership Practices for the Public Sector
  • Tuesday, 20 August 2024
    Leadership Communication Skills
  • Tuesday, 27 August 2024
    Positive Psychology PERMA+
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We can bring this training to you

This series can be tailored to your organisation’s needs and delivered on your premises.

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