• What is communication?
  • Verbal and non-verbal skills.
  • High impact presentation skills.
  • Barriers to effective communication.
  • Gender differences in communication at work.
  • Assertiveness skills.
  • Self-assessment of personality style and impact on communication.
  • Breaking down internal and external barriers to implement these skills in the workplace.
  • Understand the principles of effective communication.
  • Identify your own communication strengths and areas for improvement.
  • Understand barriers to effective communication.
  • Improve your assertiveness, confidence and presentation skills.
Who Should Attend

Those leading and managing people who would like to enhance their communication skills.

Benefits to You and Your Organisation
  • Understanding of effective communication principles and techniques.
  • Understanding what tends to go wrong with communication at work and why.
  • Build your personal impact as a manager
  • Be more confident in being assertive, presenting and communicating across diverse employee groups and communication channels.

This course is also available face-to-face here.

Learn about our speakers

Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD

CEO / Senior Psychologist
Human Psychology

Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for nearly ten years with consistently positive participant feedback and is a sought after facilitator and keynote speaker, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam incorporates the latest in psychological research, leadership theory and neuroscience and is now in its ninth year.

Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.

Samantha is passionate about helping people to think, feel and perform better to realise their human potential. She is CEO of Human Psychology, one of Adelaide’s largest psychological services providers and now part of the APM Group globally, with a team of 25 clinicians operating for nearly 17 years. Human Psychology’s mission is to help organisations and their people to embrace 21st-century change by enhancing their self-awareness, building stronger and more cohesive relationships, increasing engagement, developing resilience and most importantly, caring for themselves and others. Human Psychology is the Employee Assistance Program provider for numerous public sector agencies, including SA Health, Department for Education, Attorney General’s Department and Department of Correctional Services. Samantha also coaches executives and leaders across multiple agencies. This experience as a wellbeing partner over nearly two decades has given Samantha a deep understanding of the challenges faced by public sector leaders.


1 half day 9:00am-12:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO6-ASO8)

(this comptency framework is provided as a guide only)

Digital Workbook and Resources

Online via Microsoft Teams
(not sure if this platform is suitable for you? Contact us and we can arrange a test session for you)

Personal Member $290
State Govt Employee Member $330
Corporate Member $340
Non-member $365

This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

  • Authentic Leadership Skills for Managers
  • Managing Wellbeing
  • Ethics in Action – Leadership Practices for the Public Sector
  • Managing Different Personalities
  • Leadership Communication Skills
  • Positive Psychology for Managers (PERMA+)

  • “Applying what I have learnt will take some practice, but I now feel like I have the tools to start practicing.”


  • “Very useful information and covering appropriate topics.”