• Workflow management.
  • Problem solving.
  • Decision making.
  • Work-life balance.


  • Understand how to manage workloads.
  • Develop skills in analysis and decision making.
  • Access and apply workload management tools and techniques.
  • Develop confidence as a manager and learn how to get the most out your team.

Who Should Attend

People who are coming to grips with leading a team and managing others for the first time, as well as new team leaders.

Benefits to You and Your Organisation

  • Focusing on getting balance between expectations and reality.
  • Networking with people in similar roles in the SA public sector.
  • Expert input, skills development and access to strategies, tools and tips.
  • Better identification and management of work priorities.

Learn about our speakers

Chris Ryan

Chris Ryan

BEd, GradDipBusAdmin, CIVTAA, PracCert Mediation CIArb
Centre for People Development

Chris has held a diverse range of roles in his career, both in Australia and internationally. He has successfully led learning and development projects that have enhanced both individual and organisational capability, including in his role as national manager for industry based national apprenticeship mentoring programs.

Chris has extensive management and leadership experience across many industry sectors including Defence, Banking, Aged Care and Mining.

He has certifications in several psychometric tools, is a practicing mediator and is highly regarded for his interpersonal skills and a practical approach to learning and development.

Upcoming course availability

In person

May 2024

Monday, 06 May 2024

BOOKED OUT click 'Register Now' to be added to the waitlist and we will be in contact if a position becomes available.

In person

June 2024

Tuesday, 18 June 2024

In person

June 2024

Thursday, 20 June 2024


1 full day 9:00am-4:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO5-ASO6)

Workbook, resources, lunch and refreshments

12 Pirie Street, Adelaide SA 5000
(please visit registration links for further information)
View map

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-member $725

This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.

As well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:

  •     Leading and Developing an Effective Team
  •     Providing Performance Feedback
  •     Leading and Managing Change
  •     Managing Workloads

  • “I will be able to apply more appropriate skills to managing up”


    SA Health

  • “[The most positive aspects of the unit was] the ability for the trainers to demonstrate suggestions and not just read the slides.”