“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism).
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”
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“I now have the courage to have those difficult conversations with staff.”
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Learn the facets of excellent communication skills and techniques (verbal and non-verbal) required by good leaders, including presentation skills, running effective meetings, the barriers to communication (individually, within teams and organisationally), gender differences in communication, assertiveness skills, and self-knowledge tools to understand the impact of personality on communication style.
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Applying what I have learnt will take some practice, but I now feel like I have the tools to start practicing.”
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“Very useful information and covering appropriate topics.”
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Learn the terms “bullying and harassment” from both a legislative and behavioural perspective and develop an understanding of what is and what is not bullying and harassment conduct and what is reasonable in terms of managerial action. Examine the Public Sector Code of Conduct and Code of Ethics and the attributes of an ethical organisation and leader and explore a framework and process for promoting integrity and civility in the workplace.
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Good definition of bullying and harassment to enable that when working through issues.”
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“[When I return to work I] plan to incorporate 'ethics' in to the regular team meetings, to develop a positive culture of open and safe communication and understanding of our responsibilities in terms of working in the Public Sector.”
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“The presenter is engaging and well informed on the topics in the course.”
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Explore a new lens on leadership psychology and examine the 5 key principles of the PERMA model of Positive Psychology, which is an area of psychological theory that focuses on strengths and resilience. You will look at how managers can implement the Positive Psychology approach and its principles personally, across your team and your wider organisation. You will also cover the concept of resilience and develop practical strategies for building team resilience, change readiness and increasing peformance.
This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“[The most positive aspect of the course was] How engaging the presenter, topical and fresh she kept the workshops.”
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“[The most positive aspect of the course was] The tools, knowledge and how to apply this.”
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