• Understanding personality and individual difference and diversity.
  • Defining inappropriate workplace behaviours.
  • Obligations and boundaries of managers and employers.
  • Understanding our emotional reactions to challenging behaviours.
  • Performance management skills.
  • Coaching skills.
  • Discussion and analysis of case studies of common difficult personality presentations including psychopathy and narcissism.
  • Understand Personality Disorders.
  • Understand the difference between annoying behaviour and disordered behaviour.
  • Implement improved performance management and coaching skills.
  • Develop a generic management plan for individuals displaying problematic personality traits.
  • Have a personal plan on how to implement these new skills in your leadership role.
Who Should Attend

Those who are leading or supervising people and hope to gain an understanding of how to manage different personality types.

Benefits to You and Your Organisation

Enhance your abilities to manage different personality types within teams of people. As a result, your organisation will benefit from improved personnel management to increase productivity.

This course is also available face-to-face here.

Learn about our speakers

Samantha Young M.Psych. (Clin.), M.B.A, B.A. (Hons.), MAPS, GAICD

CEO / Senior Psychologist
Human Psychology

Samantha brings a unique combination of senior management and commercial experience, psychological intervention skills and Masters-level formal education in both business and psychology to her clinical, training, coaching and consulting work. Sam has delivered training for IPAA for nearly ten years with consistently positive participant feedback and is a sought after facilitator and keynote speaker, working with hundreds of employees and managers every year. The 21st Manager series designed by Sam incorporates the latest in psychological research, leadership theory and neuroscience and is now in its ninth year.

Samantha has worked as a Consultant with Boston Consulting Group, Sales & Marketing Manager for The Body Shop and Strategy Manager for Myer GraceBros. Samantha holds Bachelor and Postgraduate qualifications in business and psychology, including a Master Degree in Clinical Psychology and an MBA from Melbourne University. Samantha has completed the Company Director’s Course and is a member of the Australian Psychological Society.

Samantha is passionate about helping people to think, feel and perform better to realise their human potential. She is CEO of Human Psychology, one of Adelaide’s largest psychological services providers and now part of the APM Group globally, with a team of 25 clinicians operating for nearly 17 years. Human Psychology’s mission is to help organisations and their people to embrace 21st-century change by enhancing their self-awareness, building stronger and more cohesive relationships, increasing engagement, developing resilience and most importantly, caring for themselves and others. Human Psychology is the Employee Assistance Program provider for numerous public sector agencies, including SA Health, Department for Education, Attorney General’s Department and Department of Correctional Services. Samantha also coaches executives and leaders across multiple agencies. This experience as a wellbeing partner over nearly two decades has given Samantha a deep understanding of the challenges faced by public sector leaders.


1 half day
9:00am-12:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO6-ASO8)

(this competency framework is provided as a guide only)

Digital Workbook and Resources

Online via Microsoft Teams
(not sure if this platform is suitable for you? Contact us and one of our friendly team will arrange a test session for you - there are options to suit everyone)

Personal Member $290
State Govt Employee Member $330
Corporate Member $340
Non-member $365

This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

  • Authentic Leadership Skills for Managers
  • Managing Wellbeing
  • Ethics in Action – Leadership Practices for the Public Sector
  • Managing Different Personalities
  • Leadership Communication Skills
  • Positive Psychology for Managers (PERMA+)

  • “Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”


  • “Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”


  • “I now have the courage to have those difficult conversations with staff.”