Content

  • Identify key tasks, responsibilities and the attributes of an effective EA/PA.
  • Apply advanced techniques to assist you in efficient and effective planning and prioritisation for yourself and others.
  • Maintain and grow solid networks and relationships, with skills to communicate effectively to both internal and external stakeholders.
  • Understand the importance of keeping up high levels of personal knowledge in order to better anticipate Executive needs.
  • Technology in the workplace.
  • Basic administration standards and how to apply them.
  • Use communication techniques to positively influence others.
  • Learn strategies to cope with workplace pressures and challenges.

Outcomes

Build on your existing basic administration skills and knowledge to take the next step to becoming a more effective and professional EA/PA.

Who Should Attend

This course is suitable for EAs/PAs in the public sector who are looking to further develop their administration and professional Executive support skills.

Benefits to You and Your Agency

You will benefit through becoming a more confident, skilled EA/ PA who can provide a superior level of support and service to all stakeholders and customers alike.

 

Learn about our speakers

Maree Upton

Specialist Facilitator
Pacific People Solutions

Maree has over 15 years experience in facilitation and training across both the public and private sector. She has extensive experience in facilitation, with an emphasis on team development and change management. She also has a strong career coaching practice supporting others with their career direction, choice and management.

Maree’s background in psychology underpinns her strength in maximising group dynamics by using varied facilitation approaches to give programs life and energy while delivering positive outcomes. Maree has focused on developing and delivering workshops on career planning, targeted selection and retention, team development, leadership, performance and change management. She has worked with large private sector businesses delivering workshops nation-wide on performance management, change and team development.

Maree is passionate about supporting others to achieve their best especially in leadership, team work and personal effectiveness.

Register interest in this training

Duration
1 full day 9:00am-4:30pm (8:45am registration)
or 2 x 3.5 hours online

Contact us for alternate duration and delivery style options

Competency framework
Entry Level Common/Core (ASO1-ASO2)
First Line Manager Core (ASO2-ASO5)
Middle Manager Core (ASO5-ASO8)

Inclusions
Workbook and Resources

Location
TBA
Please contact us for more information

Costs
TBA
Please contact us for more information

  • “The course presenter was extremely enthusiastic and knowledgeable whilst engaging each member on a personal and relevant level.”

    Emma

    DCS

  • “I will be able to communicate better with the people I work with and who I work for, I will be able to manage myself and my time better and be more organised.”

    Kaylie

    SA Health Flinders Medical Centre

  • “The instructor made it fun, practical, informative and engaging.”

    Ricci

    SA Health- forensic Mental Health