• Identify key tasks, responsibilities and the attributes of an effective EA/PA.
  • Apply advanced techniques to assist you in efficient and effective planning and prioritisation for yourself and others.
  • Maintain and grow solid networks and relationships, with skills to communicate effectively to both internal and external stakeholders.
  • Understand the importance of keeping up high levels of personal knowledge in order to better anticipate Executive needs.
  • Technology in the workplace.
  • Basic administration standards and how to apply them.
  • Use communication techniques to positively influence others.
  • Learn strategies to cope with workplace pressures and challenges.

Build on your existing basic administration skills and knowledge to take the next step to becoming a more effective and professional EA/PA.

Who Should Attend

This course is suitable for EAs/PAs in the public sector who are looking to further develop their administration and professional Executive support skills.

Benefits to You and Your Agency

You will benefit through becoming a more confident, skilled EA/ PA who can provide a superior level of support and service to all stakeholders and customers alike.

Learn about our speakers

Maree Upton

Specialist Facilitator
Pacific People Solutions

Maree has over 15 years experience in facilitation and training across both the public and private sector. She has extensive experience in facilitation, with an emphasis on team development and change management. She also has a strong career coaching practice supporting others with their career direction, choice and management.

Maree’s background in psychology underpinns her strength in maximising group dynamics by using varied facilitation approaches to give programs life and energy while delivering positive outcomes. Maree has focused on developing and delivering workshops on career planning, targeted selection and retention, team development, leadership, performance and change management. She has worked with large private sector businesses delivering workshops nation-wide on performance management, change and team development.

Maree is passionate about supporting others to achieve their best especially in leadership, team work and personal effectiveness.

Upcoming course availability

In person

July 2024

Wednesday, 24 July 2024

In person

August 2024

Thursday, 22 August 2024

In person

October 2024

Monday, 21 October 2024


1 full day
9:00am-4:30pm (8:45am registration)

Competency framework
Entry Level Common/Core (ASO1-ASO2)
First Line Manager Core (ASO2-ASO5)
Middle Manager Core (ASO5-ASO8)

(this competency framework is provided as a guide only)

Workbook, resources, morning tea, lunch and refreshments

12 Pirie Street, Adelaide SA 5000
(please visit registration links for further information)
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Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725

  • “The course presenter was extremely enthusiastic and knowledgeable whilst engaging each member on a personal and relevant level.”



  • “I will be able to communicate better with the people I work with and who I work for, I will be able to manage myself and my time better and be more organised.”


    SA Health Flinders Medical Centre

  • “The instructor made it fun, practical, informative and engaging.”


    SA Health- forensic Mental Health