• How individual performance contributes and why it needs to be managed.
  • Giving and receiving feedback.
  • Tackling poor performance.


  • Understand the importance of performance feedback.
  • Develop skills and techniques for giving and receiving feedback.
  • Develop confidence as managers of performance.

Who Should Attend

People who are coming to grips with leading a team and managing others for the first time, as well as new team leaders.

Benefits to You and Your Organisation

  • Focusing on what is important for you as a new manager.
  • Networking with people in similar roles in the SA public sector.
  • Expert input, skills development and access to strategies, tools and tips.
  • Increased confidence for managers in addressing performance.

Learn about our speakers

Chris Ryan

Chris Ryan

BEd, GradDipBusAdmin, CIVTAA, PracCert Mediation CIArb
Centre for People Development

Chris has held a diverse range of roles in his career, both in Australia and internationally. He has successfully led learning and development projects that have enhanced both individual and organisational capability, including in his role as national manager for industry based national apprenticeship mentoring programs.

Chris has extensive management and leadership experience across many industry sectors including Defence, Banking, Aged Care and Mining.

He has certifications in several psychometric tools, is a practicing mediator and is highly regarded for his interpersonal skills and a practical approach to learning and development.

Upcoming course availability

In person

July 2024

Thursday, 18 July 2024

Booked Out

click ‘Register Now’ to be added to the waitlist and we will be in contact if a position becomes available.

In person

September 2024

Tuesday, 10 September 2024

In person

October 2024

Monday, 28 October 2024

In person

November 2024

Wednesday, 06 November 2024


1 full day 9:00am-4:30pm (8:45am registration)

Contact us for alternate duration and delivery style options

Competency framework
First Line Manager Common (ASO3-ASO5)
Middle Manager Core (ASO5-ASO6)

Workbook, resources, refreshments, morning tea and lunch

12 Pirie Street, Adelaide SA 5000
(please visit registration links for further information)
View map

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-member $725

This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.

As well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:

  •     Leading and Developing an Effective Team
  •     Providing Performance Feedback
  •     Leading and Managing Change
  •     Managing Workloads

  • “I will approach feedback conversations with greater awareness of how the information is being received and how to structure it to be as meaningful as possible.”


  • “The workshop provided lots of opportunity for discussions with other participants - along with tips and guidance from facilitators - led to deeper thinking about personal experiences.”