• The presenter was able to bring a wide variety of knowledge and real-world experience to the course.

    Simon

    Essential Services Commission of South Australia

  • The Presenter's (Mark's) ability to explain complex areas in simple terms for all to understand. Points of the course which were not relevant to specific people's work place were made relevant by Mark listening and adapting.

    Frank

    TAFE SA

  • “The presenter was very engaging and his knowledge and experience within and outside government was valuable.”

    Vicki

    Department for Health and Ageing

  • “I thought Mark was a fabulous facilitator, clearly very knowledgeable and experienced in the content. Best training I've done in a long time.”

    Catherine

    DCSI

  • “The [work]book is a valuable resource that I will reference for each report I write.”

    John

    DCS

  • “I will now become more involved with the preparation of briefings and reports for my Director.”

    Lynette

    Office of the Training Advocate

  • “[When I return to work I will] stop being overwhelmed at having to write a report, use the techniques provided in the course to structure the report and work out timings for each of the components from start to finish.”

    Jo

    Department of Human Services