Increase your effectiveness and professionalism as an EA or PA as you take the step beyond basic administration, to providing superior service. This course will help you gain the skills and tools to succeed in your challenging role and will give you real insight into its diversity, along with some of its challenges and how you can apply strategies to surpass them.

Writing meeting minutes that are straightforward, highly readable and action-focused are important to the success of your meetings. Gain the skills to record and prepare meeting minutes concisely and with purpose and learn the vital techniques to improve the quality of your minutes.

This half-day course gives you the tools to write more succinctly and effectively within your role in the public sector. Gain more confidence in your writing abilities to produce concise, high-quality and formal written materials. Learn practical techniques you can practice and apply within your own agency or department.

How can you grow your confidence in the workplace? In this course, you will develop a number of strategies to build your confidence and overcome whatever challenges you may be facing in the workplace and beyond. You will uncover the hidden truth behind perceived confidence and learn how to identify and take action on the areas you need to develop to take your confidence further.