“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism).
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”
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“I now have the courage to have those difficult conversations with staff.”
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Learn the facets of excellent communication skills and techniques (verbal and non-verbal) required by good leaders, including presentation skills, running effective meetings, the barriers to communication (individually, within teams and organisationally), gender differences in communication, assertiveness skills, and self-knowledge tools to understand the impact of personality on communication style.
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Applying what I have learnt will take some practice, but I now feel like I have the tools to start practicing.”
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“Very useful information and covering appropriate topics.”
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Learn the terms “bullying and harassment” from both a legislative and behavioural perspective and develop an understanding of what is and what is not bullying and harassment conduct and what is reasonable in terms of managerial action. Examine the Public Sector Code of Conduct and Code of Ethics and the attributes of an ethical organisation and leader and explore a framework and process for promoting integrity and civility in the workplace.
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Good definition of bullying and harassment to enable that when working through issues.”
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“[When I return to work I] plan to incorporate 'ethics' in to the regular team meetings, to develop a positive culture of open and safe communication and understanding of our responsibilities in terms of working in the Public Sector.”
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“The presenter is engaging and well informed on the topics in the course.”
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Managing the wellbeing of your team is an essential part of leadership. Gain an understanding of mental health and mental illness, as well as how to have conversations with staff about associated workplace behaviours. Through this course you will become familiar with your “mental health”, obligations as a manager and leader, and refine your practical skills in how to discuss mental health in a work context from a performance point of view. You will also explore the concepts of stress and resilience at the individual, team and organisational levels and formulate a practical plan to address these.
This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“[I gained] greater understanding of mental illness. How to manage this issue sensitively and positively.”
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“[The most positive aspect of the course was] the tool kit for how to recognise mental health issues, provide support and initiate difficult conversations.”
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“Excellent course very useful wish I had done it years ago.”
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“The presenter was able to deliver a very difficult topic in way that was both engaging and informative.”
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Explore a new lens on leadership psychology and examine the 5 key principles of the PERMA model of Positive Psychology, which is an area of psychological theory that focuses on strengths and resilience. You will look at how managers can implement the Positive Psychology approach and its principles personally, across your team and your wider organisation. You will also cover the concept of resilience and develop practical strategies for building team resilience, change readiness and increasing peformance.
This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“[The most positive aspect of the course was] How engaging the presenter, topical and fresh she kept the workshops.”
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“[The most positive aspect of the course was] The tools, knowledge and how to apply this.”
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Build the skills to assist team members to work together to deliver on the goals and aspirations of the organisation. You will be provided with a day packed full of practical information, tips and tools for new managers. You will explore how to get a grip on your own role, how to make the transition from team member to team leader and how to get your team working at its best.
This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.
Read MoreAs well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
“Great presenters, clearly had good knowledge of the course subject matter and were skilled in engaging the group in effective discussion.”
Amanda Dudgeon
Department for Environment and Water
Coping with the ambiguity and uncertainty of change is imperative for new managers who also need to lead their team members in working through the changes. Learn a range of adaptive leadership and management strategies, techniques and tools that will be helpful for you to keep in mind and apply to whatever changing circumstances you face.
This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.
Read MoreAs well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
“Loved the detailed theory of the significant aspects of Change and the interactive group activities which blended the practical use of information very well.”
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“Great tools that are easy to put into practice.”
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“Great presenters, would love to attend more courses presented by Rob and Cheryl.”
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This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.
Read MoreAs well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
“I will be able to apply more appropriate skills to managing up”
Rachel
SA Health
“[The most positive aspects of the unit was] the ability for the trainers to demonstrate suggestions and not just read the slides.”
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People need feedback on their work and both managers and staff need comfortable stress free ways to give and receive performance feedback. Develop your skills as a new manager to confidently provide feedback to staff who are performing well, as well as those who need to improve.
This course is part of the New and Emerging Manager Series. Register for the full series and save up to 15% on the full price of each course.
Read MoreAs well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
“I will approach feedback conversations with greater awareness of how the information is being received and how to structure it to be as meaningful as possible.”
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“The workshop provided lots of opportunity for discussions with other participants - along with tips and guidance from facilitators - led to deeper thinking about personal experiences.”
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Gain the tools to understand the current strengths and weaknesses of your workplace culture. You will also explore how to determine and define the desired future culture and then shape a plan to build a constructive culture that aids the goals of the organisation as well as one that engages and motivates employees.
This course is part of the Emerging Executive Development Series. Register for the full series and save up to 10%.
More informationThe Emerging Executive Development Series is comprised of 8 half-day units focused on providing public sector leaders with practical tools to apply in their workplace to enhance performance and productivity. Topics include:
“The presenter clearly had a huge body of knowledge to draw on. Being relatively new to government, I found his discussion around the way the SA gov’s Departments operate and behave very valuable, especially the comparisons with other states and countries.”
Anna
Department of Human Services
“[When I return to work I] will help support our organisations work to restructure and change the culture from a silo based view to and organisational view.”
Simon
SACE Board of SA
“[The most positive aspect of the course was] Presenter's knowledge. Very relevant to current situation. Workbook/tool kit looks very comprehensive so will be good to read and re-read.”
Catherine
SA Housing Authority
“I wasn’t 100% sure what to expect coming in but was pleased, and have used learnings in a few places this week.”
Anna
Department of Human Services
“During the workshop I wrote many notes and realized after I had devised a small strategy, I will formalize this. From today I will start recognizing achievements/successes.”
Fiona
SA Housing Authority